“What we are witnessing today is an intense competition between the disrupters that are innovating to capture the market share versus the existing enterprise trying to retain their market share,” says Sunny Rao, Senior Vice President of Global Sales Vonage. Vonage is a Cloud-based Enterprise Communication as a Service business (CaaS) company that began as […]
Ninety minutes of wait time is no joke. I had called the airline multiple times regarding my refund status for a cancelled flight. But when I did manage to connect to an agent, he didn’t know my situation and what the management had decided about refunds. Meanwhile, the situation at the airline contact centre was […]
With the widespread adoption of cloud computing, keeping sensitive information secure from vulnerability isn’t easy. Digital communication is the backbone of organisations. But in this time of remote or hybrid working environments, when businesses stay in touch with colleagues and clients across channels, new security risks have emerged. Digital transformation has increased the supply of […]
Communication is a constant activity that happens within an organisation through text messages, audio calls, video conferencing, file sharing, and more. We live in a world where technology is evolving to make different aspects of life more manageable. Unified Communications (UC) helps integrate or unify various forms of communication under one umbrella and aims to […]
Leading brands aren’t simply looking to dialogue, they want to have deeper conversations and establish emotional connections with their customers. Unified communications helps integrate or unify various forms of communication under one umbrella and provide seamless communication between various internal and external channels. Martetchvibe, in partnership with Vonage, is pleased to present Digital Communication Week. […]
Vonage announced that it has launched Vonage Contact Centre (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities – all within Service Cloud Voice, powered by Vonage. Integrated directly with Salesforce Service Cloud, Vonage Contact Centre for Service Cloud Voice is currently available […]
Vonage, cloud communications specialist has announced that it has achieved Amazon Web Services (AWS) Machine Learning (ML) Competency status in the new Applied Artificial Intelligence (Applied AI) category. “Now more than ever, businesses are looking to transform themselves with the latest ML and AI solutions on AWS. To help customers make the right choices when […]
