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June 21, 2023 Conversational analytics will transform contact centres by enabling companies to act immediately on insights from every interaction.

Conversational Analytics Fuel Responsive, Adaptive Contact Centres

June 16, 2023 Conversational analytics will transform contact centres by enabling companies to act immediately on insights from every interaction.

Grammarly Integrates Grammarly Business With Third-Party Apps

June 12, 2023 Knowledge Share will integrate with Atlassian Confluence and Google Drive to start and then expand to additional applications over time.

Twilio and Google Cloud Expand Partnership

June 09, 2023 The partnership also led to a native integration between Google Cloud Contact Center AI and Twilio Flex to enable companies to deploy AI-powered virtual agents for self-service interactions.

Salesforce Unveils Marketing GPT, Commerce GPT, Google Cloud Partnership

June 09, 2023 With Commerce GPT, companies will be able to deliver personalised shopping experiences and customised offers using GPT-powered dynamic buying journeys.

Sage42 Releases Ventana Communications Platform

June 09, 2023 Ventana comes with Taboo Filter, which prevents the use of inappropriate content, such as profanity, culturally insensitive words, and images, during interactions with customers.

Gong Launches Engage And Sales-Specific Generative AI

June 09, 2023 Engage delivers customer engagement features that use Gong's proprietary generative AI models to help reps prioritise deals.

AdsPostX Launches OmniSDK

June 09, 2023 OmniSDK's smart serving signals can indicate relevancy for product pairings to cross-promote based on items being browsed online in real time.

How Can Brands Maximise Their Conversational AI Investments?

June 08, 2023 First-generation bots are a thing of the past. It is time for the virtual agent to perform sophisticated actions — like checking on the status of an order, changing a delivery address, and more — to fully automate complex processes end-to-end.

The Trade Desk Launches Kokai Media Buying Platform

June 08, 2023 Kokai's AI serves as a co-pilot to help advertisers buy the right ad impressions, at the right price, to reach the target audience at the best time.

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