The AI Acceleration Suite allows businesses and developers to rapidly deploy rich, omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications. Vonage, a global provider of cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a […]
Vonage has also added end-to-end encryption to the Vonage Video API that provides encrypted video sessions. Vonage, a cloud communications provider, has added artificial intelligence-powered enhancements to its Video API for increased accessibility and automated, real-time media processing to optimise video engagement. Vonage’s enhancements to its Video API empower businesses to add AI-powered capabilities for […]
Vonage, a provider of cloud communications and contact centre solutions, has introduced Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV), providing additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce. Salesforce Shield uses full AES 256-bit encryption to […]
Powered by Vonage APIs, the ExamRoom.AI platform handles 3 billion subscribed minutes every month and has already supported 8 million test takers completing their exams. Vonage, a provider of cloud communications helping businesses accelerate their digital transformation, announced that ExamRoom.AI, the AI-based proctoring software, is using the Vonage Communications Platform to provide reliable and scalable […]
Vonage announced that it has strengthened its Jumper.ai conversational commerce application with new video capabilities and integrations for a more engaging retail experience. Conversational Commerce is an in-demand retail trend that capitalises on the growing convergence of shopping and conversations on platforms such as Messenger, WhatsApp and Instagram, using the chat feature to create a […]
Vonage announced that Novo Nordisk, a global healthcare company, has chosen Vonage Contact Centre, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business. Novo Nordisk chose the Vonage Contact Centre for Salesforce (VCC) solution for its deep Salesforce integration, global capabilities, […]
Ericsson has entered into an agreement to acquire Vonage Holdings Corp for $21 per share. This represents a total acquisition price of approximately $6.2 billion (Enterprise Value). The merger agreement was approved unanimously by the board of Vonage. The transaction builds upon Ericsson’s stated intent to expand globally in wireless enterprise, offering existing customers an […]
Vonage has announced a strategic partnership with Etisalat Digital in driving digital transformation by enabling organisations to become smarter through the use of technology. With this partnership, Etisalat Digital will drive a more contextual and personalised experience for its business customers, offering reliable and customisable communications APIs (Application Programming Interface) powered by Vonage, to organisations […]
Regardless of how organisations engage customers, the bar is being raised in the age of digital business transformation. Customers now expect organisations to flexibly respond to inquiries, no matter what medium is employed. In this interview, Mohammad Radaydeh, Country Manager META at Vonage, discusses how integrating channels helps deliver seamless conversations and why organisations that […]
Aramex’s early adoption of communication APIs and opening new channels for customers elevated engagement and prepared the logistics company for its future expansion Aramex, the leading global provider of logistics and transportation solutions, was looking for solutions to offer more personalised customer interaction channels in 2018. It operates in over 65 countries with more than […]
