People keep saying it: everything has changed. As the days spent in our homes blur together, outside in the world of marketing, huge shifts in consciousness are happening. The pandemic is teaching marketers not just to be digital, but to use it to bring new experiences that are more intuitive, productive, efficient and exciting for […]
Salesforce announced it has completed its acquisition of Slack Technologies, Inc. “We couldn’t be more excited to have Slack as part of the Salesforce family, combining the #1 CRM and the trailblasing digital platform for the work anywhere world,” said Marc Benioff, Chair and CEO of Salesforce. “Together we’ll define the future of enterprise software, […]
ZoomInfo and LeanData, have announced a partnership and new integration. Marrying the strengths of each of their native Salesforce applications, this partnership delivers a seamless, elegant product experience for their joint customers. Enriching Salesforce records within LeanData’s sophisticated lead-to-account matching and routing flows with ZoomInfo data provides customers with the ability to deliver leads to […]
Datadog announced its integration with the Salesforce platform. This new integration provides Salesforce admins and security teams with the ability to detect and respond to suspicious behaviour through visibility into user, platform and API activity. Organisations increasingly use Salesforce as a core system of record, storing sensitive and business-critical customer, product and orders information. Datadog’s […]
Vonage announced that it has launched Vonage Contact Centre (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities – all within Service Cloud Voice, powered by Vonage. Integrated directly with Salesforce Service Cloud, Vonage Contact Centre for Service Cloud Voice is currently available […]
Salesforce CRM announced that it is expanding its partnership with Amazon’s AMZN cloud arm, Amazon Web Services (AWS), to make their combined offerings more accessible to customers. This extended partnership will help customers develop compelling applications to accelerate digital migration of their businesses. Software developers will be able to customise their applications by seamlessly integrating […]
Salesforce, the global leader in CRM, announced a Global Advisory Board to provide strategic guidance and support the company’s growth into international markets. Salesforce aims to position the business software company as the trusted digital advisor to CEOs and leaders around the world. Last year, Salesforce announced an EMEA Advisory Board, chaired by President and […]
TrailheaDX, Salesforce is introducing the next generation of Salesforce Platform — a powerful set of low-code development tools that empower everyone within an organisation, regardless of technical skill or role, to create and ship apps on a single platform. An urgent need for businesses and organizations to go digital faster is overwhelming resource-constrained IT departments, […]
Language I/O, released its multilingual chatbot for Salesforce. Live chat is expected to grow by 87 per cent over the next 12-18 months and real-time conversations help increase the customer retention rate by 50 per cent. What’s more, analysts have predicted that by this year, 85 per cent of customer service interactions will be automated […]
This is the story of Zoho. An Indian bootstrapped startup that has given giants like Google and Salesforce a run for their money with its market disruptive products and services. Initially known as the poor man’s Salesforce, Chennai and San Francisco-based software-as-a-service (SaaS) provider Zoho Corp has now become a giant. India’s SaaS Unicorn Zoho […]
