Salesforce announced new innovations in Salesforce Flow, the complete suite of automation technologies, to help customers quickly automate any complex business process on the Salesforce Customer 360 Platform. Built on Salesforce’s low-code platform, Flow delivers business value fast by empowering people, simplifying processes, and integrating systems. With Flow, service agents can now automatically route work […]
Groove, providers of a sales engagement platform for companies using Salesforce, and Vertical IQ, a provider of industry intelligence, have partnered in an integration that brings Vertical IQ’s research into the inbox. With this partnership, joint customers can access this information from Gmail, Outlook, or any other webpage via the Groove Omnibar. “It’s not uncommon […]
Salesforce launched CRM Analytics with new innovations that surface AI-powered, actionable insights directly in the flow of work. These technologies help sales leaders, service leaders, and employees across any industry – including financial services, manufacturing, consumer goods, and communications – put data at the centre of every customer relationship and ultimately deliver more personalised experiences. […]
Salesforce users can quickly create new leads or contacts from email addresses not yet in Salesforce with the Email Sync Assistant. Using technology, Match My Email takes the responsibility of manually logging emails off of a Salesforce users’ shoulders. However, if a lead was not yet in Salesforce, users had to do a lot of […]
Jabmo, a provider of account-based marketing (ABM) solutions to the manufacturing, life sciences, and healthcare industries, has expanded the sales enablement capabilities of its omnichannel ABM platform. Jabmo now automatically sends the following two types of email alerts to key account sales managers, which are personalised based on their portfolios: Real-time alerts about surges in […]
Salesforce recently added several services, field service, and marketing cloud features, including artificial intelligence-powered conversational intelligence, mobile augmented reality, and customer data platform innovations. Service Cloud innovations include New Service Cloud Voice telephony partners that give customers more choice in using Service Cloud Voice and enable AI for their teams. Salesforce partners will introduce telephony […]
Sprout Social and Salesforce have partnered to allow Salesforce customers to manage their full social media presence, including engagement, publishing, scheduling, analytics, listening, advocacy, and platform integrations, through Sprout’s social suite. Sprout enables Salesforce customers to connect with audiences, streamline publishing workflows, deliver social customer care, and turn social data into insights. To build a […]
CloudShare has integrated its software experience platform with Salesforce to help sales reps with customer acquisition and retention. CloudShare’s software experience platform allows sales teams to conduct demos and training sessions. The new integration will enable these same users to manage prospects and customers’ experiences via Salesforce, tracking their interactions with the CloudShare-powered virtual platform. […]
Bringg, the data-led delivery and fulfillment cloud platform provider, announced the acquisition of Zenkraft, Salesforce’s parcel and return delivery solution. The synthesis of these offerings will imbue Zenkraft’s parcel and return delivery and Bringg’s unified, open and connected delivery network to enable a diversified array of delivery models. Both companies have experienced rapid growth alongside […]
ActivTrak, a workforce analytics platform provider, has integrated with Salesforce, allowing ActivTrak users to correlate workforce productivity data with lead and opportunity metrics in Salesforce. Insights from the ActivTrak/Salesforce integration help identify work habits that contribute to new leads and opportunities, as well as potential bottlenecks in workflows. The integration also measures the success of […]
