Sales and customer service workers will be able to access Teams’ chat function without switching screens, one of several Dynamics 365 platform integrations highlighted by Microsoft at Ignite this week. Microsoft recently unveiled deeper integrations between Teams and Dynamics 365 as the company moves to make it easier for sales and customer service staffers to […]
Dooly, an AI-powered customer relationship management (CRM) platform, has raised $3.3 million in Seed funding and $17 million in Series A funding, which brings the company’s final total to $20 million. The round was led by Boldstart Ventures in partnership with BoxGroup, Battery Ventures and more. Dooly plans to invest the additional funding into the […]
The success story of the first CRM Cloud-based global company Salesforce is a true inspiration. Sitting in a rented one-bedroom apartment on San Francisco’s Telegraph Hill, Marc Benioff furiously worked on creating a cloud-based customer relationship management company. With ‘The cloud cannot be stopped’ attitude, it did not take long. In just 22 years Salesforce […]
While most businesses faced enormous challenges and economic hardships in 2020, Big Tech saw it as an opportunity. As their revenues grew and down markets are always a good time to consolidate, 2020 saw major acquisitions, here are few of the big ones. February GoDaddy Acquires Social Content Startup Over This follows GoDaddy’s relaunch of […]
Customer Data Platforms (CDP) and Data Management Platforms (DMP) sound quite similar and might even share a few common attributes. However, these platforms are vastly different. World over, marketing and advertising industries now focus on only one thing – customers. To put customer first, brands really must build good relationships with them. To do that […]
Today, AT&T (NYSE: T) and Salesforce (NYSE: CRM) announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting […]
Salesforce, the global leader in CRM, announced that for the fourth consecutive year, Salesforce has been named a Leader by Gartner Inc. in its 2019 Magic Quadrant for Digital Commerce. “Brands need an AI-first commerce platform to deliver the premium digital commerce experience that the market demands,” said Mike Micucci, CEO, Salesforce Commerce Cloud. “With Salesforce […]
Accenture has helped Radisson Hotel Group in the Americas develop and implement a new digital customer relationship management platform and mobile application, bringing them together in a single, scalable system that makes it easier for the company’s franchisees and owners to do business with the global hotel group. The new platform helps to drive sales […]
Salesforce is in talks to acquire software developer ClickSoftware Technologies for around USD 1.5 billion. Salesforce, the global leader in CRM, announced that it had signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering […]
Salesforce, the global leader in CRM, announced that Gartner, Inc. has, positioned Salesforce as a Leader in its 2019 Magic Quadrant for Multiexperience Development Platforms (MXDP). “The Fourth Industrial Revolution demands every company meet their customers and employees, wherever they may roam,” said Sarah Franklin, EVP & GM of Platform, Trailhead & Developers at Salesforce. “Salesforce […]
