Your business growth can be turbocharged if you invest in the right customer experience management software (CEM). However, choosing one can be confusing with so many CEM tools available. The enterprises treating their customers often thrive in business. They have systems in place to demonstrate that consumer voices matter. It generates long-lasting loyalty and trust […]
Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to […]
Qualtrics announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Customers today expect companies to respond quickly to their questions and issues across any channel: on social media, they expect a […]
Qualtrics has integrated its Qualtrics XM Discover artificial intelligence technology into SAP Service Cloud. Through the integration, Qualtrics XM Discover will analyse all of the structured and unstructured feedback coming into the SAP Service Cloud, including agent notes, support conversations, chat, social media posts, and review sites. Using natural language understanding to tune into customer […]
Qualtrics launched Qualtrics Social Connect, a digital customer service and social listening solution that enables contact centre, marketing, and customer experience teams to capture, analyse, and respond to customer service requests through chat, email, and social media. Qualtrics Social Connect provides a single unified inbox, automated chat responses, and deep insight into the social trends […]
Qualtrics has partnered with UPS to make Qualtrics’ Delighted experience management solutions immediately available to UPS small and medium-sized business (SMB) customers. Businesses can now access Delighted customer experience software as part of the UPS Digital Connections program, a one-stop-shop that helps UPS customers integrate with leading technology and services to accelerate their growth. Through […]
Qualtrics released XM Discover as part of the Qualtrics XM Platform to help companies tune into conversations and better understand what customers and employees want and expect. The Qualtrics XM Platform lets companies ask people how they feel about their experiences, analyse the data with artificial intelligence-driven analytics, and take action on their direct feedback, […]
In the post-pandemic world, one thing that stayed constant was the steady flow of mergers and acquisitions in the tech world. Here is our list of the top 20 M&As. November Intuit Acquires Mailchimp Intuit, best known for its financial service offerings, acquired the email marketing company Mailchimp. As part of the agreement, Mailchimp will […]
ServiceNow and Qualtrics have partnered to create a joint solution that combines ServiceNow’s digital workflows with Qualtrics’ experience management technology. The partnership will enable organisations to harness and act on customer and employee experience data in the Now Platform, in real time. Organisations can now import customer experience data from Qualtrics into the Now Platform […]
Qualtrics, creator of the Experience Management (XM) category, is launching the Brand Impact Simulator, a self-service tool that helps brand leaders understand and prioritise any brand attribute—such as “easy to use” or “ethically sourced”—that have the greatest impact in helping them win new customers. Organisations can use the Brand Impact Simulator to improve the efficiency […]
