In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.
Customer Journey Optimizer combines behaviour, experience and operational data in Qualtrics Experience iD to help teams take action and remove friction across customer journeys, accelerating engagement and revenue and reducing costs
Agents and their managers can see how long the call lasted, why the customer called, how the agent responded, and offers that were provided to remedy the customer’s issue.
Balancing privacy and personalisation in the age of hyper-personalised experiences. Learn how brands can protect consumer privacy with zero-party data and AI-ML.
Upon completion of the deal, Qualtrics will become a privately held company and will continue to be led by CEO Zig Serafin Private equity firm Silver Lake, in partnership with Canada Pension Plan Investment Board (CPP Investments), will acquire Qualtrics for approximately $12.5 billion. Upon completion of the deal, Qualtrics will become a privately held […]
Qualtrics introduced partnerships with Twilio, Five9, and Merkle. Qualtrics expanding partnership with Twilio, a customer engagement platform provider, led to a no-code connector that allows real-time data sharing between the Twilio Segment customer data platform and Qualtrics’ Experience iD (XiD). It offers a combined view of operational engagement data, like content engagement, purchases, user logins, […]
By providing implementation at a fixed cost, the new solution enables retail banks and credit unions to set up CX improvement projects. Qualtrics has launched the Retail Banking Accelerator to help financial services organisations adopt the Qualtrics Foundational Customer Experience (CX) solution. By providing implementation at a fixed cost, the new solution enables retail banks […]
Everyone from program managers to CEOs will be inspired to win on experience and learn practical ways to help their organisations create more human connections with customers and employees Qualtrics, the leader and creator of the experience management category, announced the full agenda for X4™: The Experience Management Summit. After a three-year hiatus, the world’s […]
Qualtrics has launched Manager Assist, a platform that empowers managers to listen to, understand, and act on feedback from their teams in real time. Manager Assist brings together and analyses the feedback employees offer through engagement surveys, and, with Qualtrics Discover, what employees are saying on public channels. It will tap into Qualtrics’ XM Benchmarks […]
CrossXM allows organisations to predict how employee experience investments will pay off in brand value. Qualtrics launched CrossXM to provide company leaders with automated insights into how their employee, customer, and brand experiences impact one another, helping them identify actions they can take to drive the biggest impact across their businesses. With Qualtrics CrossXM, organisations […]
