customer experiences

Companies will be able to engage in personalised shopping with their customers based on hyper-personalised scheduling considerations and customer preferences.

The Acoustic Connect℠ next-generation platform equips marketers with unparalleled behavioural insights, offering total visibility from campaign launch to conversion to elevate customer experiences and enhance customer engagement

Personalisation has become an increasingly important part of modern marketing strategies, especially when it comes to engaging customers online, where competition for attention can be fierce. By taking this approach, marketers can more effectively target their messages and create more meaningful customer experiences that drive purchasing decisions while strengthening loyalty over time—which are both vital […]

ChatGPT burst onto the scene in November 2022 — and the hype around it shows no sign of fading. But will generative AI really revolutionise digital customer experiences? When OpenAI released ChatGPT, it took the internet by storm. This AI chatbot can produce poetry, write code, draft essays, come up with recipes, and provide a […]

Better customer experiences are more likely to lead to faster revenue growth for brands than poorer CX experiences do. The key to discovering how your brand can best provide the CX people want is to analyse customer feedback to understand demands, expectations, preferences, and how customers view their experiences. Businesses prioritising customer experience outperform their […]

GridX, the enterprise rate platform provider to modern utilities, and SEW, the provider of digital customer and workforce experience platforms to utilities, signed an agreement to integrate GridX with SEW’s Digital Customer Experience (CX) Platform – Smart Customer Mobile (SCM). Combining GridX’s ability to tell customers the exact value of their clean energy decisions with […]

Boost.ai, a cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a provider of conversation intelligence that drives improved customer experiences and business outcomes. CallMiner empowers businesses to capture and analyse text and voice-based interactions, and paired with Boost.ai, organisations can glean valuable insights from every single customer […]

In an exclusive interview with Martechvibe, Dr Chris Humphris, Head of Digital First Engagement (EMEA) at Verint, shared how automation enables consumers to self-serve lower-level inquiries while freeing up agents to address more complex issues. This could create capacity in contact centres to improve overall customer sales and consumer service experience. Tell us about your […]

AppDynamics Cloud maximises business outcomes and customer experiences by optimising cloud-native applications Cisco announced the launch of AppDynamics Cloud at Cisco Live, Cisco’s networking and security event. AppDynamics Cloud enables the delivery of exceptional digital experiences by correlating telemetry data from across any cloud environment at a massive scale. It leverages cloud-native observability to remediate […]

Coveo Solutions, a provider of AI-powered platforms for search, recommendations, and personalisation within digital experiences, launched capabilities designed to help customer service employees deliver personalised customer experiences. Coveo’s new capabilities provide customer service agents a clearer view of the full customer journey without leaving their screens. “Attracting and retaining customer service agents has never been […]