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Conversational analytics will transform contact centres by enabling companies to act immediately on insights from every interaction.

Vonage, a provider of cloud communications and contact centre solutions, has introduced Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV), providing additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce. Salesforce Shield uses full AES 256-bit encryption to […]

The Social Commerce platform focused on engaging with UAE’s large telecom operators to make its solutions available via these service providers’ cloud marketplaces. A social conversational commerce platform, Respond.io has doubled its strategy and investment in UAE as it looks to pioneer the burgeoning social commerce space. It follows the successful closure of the company’s […]

The Open Visibility Network (OVN) is the industry’s first data sharing consortium that takes global supply chain visibility collaboration to the next level. Leading real-time visibility and insight providers Tive, project44, FourKites, Everstream Analytics, TransVoyant and MarineTraffic joined together in 2021 to start the industry’s first shipping data sharing network across multiple platforms. As the […]

Taking a cue from Apple, Google is reportedly working on a ‘Find My Device’ network that will help nearly three billion Android users locate their lost devices. The feature named ‘Spot’ has been spotted in the latest beta of Google Play Services that shows code “referencing the ability for phones to help locate other devices,” […]