Black Box Intelligence, a performance benchmarking provider for restaurants, has introduced GuestXM, a customer experience management platform purpose-built for the restaurant industry. GuestXM combines listening engines, local market analytics, predictive intelligence, and location-level reputation management into a single platform. With it, multi-unit restaurants can collect, manage, and respond to omnichannel customer feedback at the local, […]
Acxiom, a customer intelligence company, has joined the Salesforce AppExchange Genie Collection. Directly integrated with Salesforce, Acxiom’s Data Enhancement for CDP app is currently available on AppExchange. Using the app, advertisers can leverage Acxiom’s touchpoint data to identify and build high-value audiences. “Acxiom’s decades-long experience in privacy-compliant data services and identity management offers Salesforce clients […]
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced its expanded presence in the Middle East with a data hosting solution in the UAE, giving customers the option to host their data in the UAE through Sprinklr’s hosting services provider rather than on a data centre in the U.S. or Europe. Hosting […]
Uber users will soon be able to collect Avios on every journey they take by car, coach or train booked via the Uber app, by simply linking their British Airways Executive Club and Uber accounts. From later this month, members of the airline’s loyalty programme will be eligible to collect 1 Avios for every £1 […]
Perfect Corp., the artificial intelligence (AI) and augmented reality (AR) beauty and fashion tech solutions provider, partners with REZA, the Parisian high jewellery brand, for the launch of the WORLDOFREZA.COM website powered by Perfect Corp.’s AgileHand® technology. The new e-commerce website offers a uniquely immersive AI and AR shopping journey, allowing consumers to digitally experience […]
Order, a Saudi SaaS startup that provides technical solutions for F&B owners, announced it has successfully raised $1 million In the pre-Seed Funding Round led by several angel investors. This round comes as the company’s first steps in increasing its market share and enhancing the innovation and development of its services. Faisal AlAnazi, ORDER Founder […]
Metaverse represents a major new market for telcos with early estimates of the overall size of the metaverse opportunity to be around $13 trillion by 2030, according to a report by Arthur D. Little (ADL). Ericsson for example estimates the opportunity presented by 5G fixed wireless access at $5 billion in 2022, growing to $21 […]
Voice Analytics will automatically transcribe calls and grade them based on pre-set criteria. TCN, the provider of a cloud-based call centre platform, has added agent scorecards to its Voice Analytics features in its advanced contact centre platform, TCN Operator, to drive agent performance and efficiency. Integrated into Voice Analytics features, agent scorecards are built to […]
Sprinklr has expanded its partnership with Salesforce, becoming an official Technology Partner and supporting Salesforce’s efforts to meet client demand for an enterprise software platform that helps them bring customer experience data from across digital channels (Facebook, Instagram, Twitter, TikTok, and more) together with CRM data in one place. Together, Sprinklr and Salesforce will enable […]
Eleveo has joined Zoom Video Communications’ ISV Partner Program and is integrating its Workforce Optimisation (WFO) software suite with Zoom Contact Center. As an ISV, Eleveo contact centre optimisation and compliance tools will be available through the Zoom App Marketplace. Those tools include Workforce Management (WFM), Quality Management (QM) and Analytics modules. Eleveo’s Workforce Management […]
