Lumen’s solution enables companies to listen to and understand their customers and employees, predict actions, and shape what comes next to drive meaningful business outcomes. Lumen Technologies has launched Lumen Solutions for Contact Center–Genesys Cloud through an expanded partnership with Genesys. Lumen Solutions for Contact Center–Genesys Cloud is a contact centre-as-a-service (CCaaS) offering that helps […]
TOMS to release 10 NFTs, with proceeds from the sales being donated to TOMS Impact Partner International Medical Corps. TOMS is bringing their social impact model to the metaverse by offering 10 limited-edition NFTs with proceeds from the sales being donated to TOMS Impact Partner International Medical Corps. Since TOMS founding in 2006, their mission […]
Cloud CRM vendor Really Simple Systems launched a workflow automation feature that will allow users to create workflows in the CRM. The no-code Automations use a graphical interface rather than traditional computer coding. The workflows can be used for a wide variety of processes in the CRM, including marketing activity with automated campaigns and lead […]
ProTexting, a provider of text message marketing services, has integrated with HubSpot’s CRM platform, allowing users of both services to communicate with customers and automate tasks. With the HubSpot integration, ProTexting users can do the following: Send messages from HubSpot; Send either individual or bulk messages; Set up automated SMS responses; Sync contacts, push incoming […]
ShipStation, an ecommerce shipping solutions provider, has partnered with Constant Contact, a digital marketing platform provider, allowing ShipStation merchants to connect directly to Constant Contact to sync and import customer information to customise email templates, automate email marketing strategies, reach new audiences, advance segmentation efforts, track campaign performance, and more. “At ShipStation, we aim to […]
Koble, an AI-powered platform that empowers investors to make better, data-driven investment decisions, has raised a $1.2 million pre-Seed funding round to re-engineer startup investing with AI. The round was led by Modus, a Venture Platform in Mena, and Pitchdrive, a Belgium-based VC. A group of angel investors dedicated to exploring the disruptive potential of […]
du, from Emirates Integrated Telecommunications Company (EITC), announced a partnership with Nokia to enhance the skillsets of employees and accelerate efforts to drive talent development in the UAE. As part of the agreement, Nokia will carry out training and development programs covering technology competence and knowledge transfer to du employees. The program will ensure that […]
Consumers appreciate personalisation when it comes to marketing but have concerns about data privacy. That’s a top finding of a CommerceNext study conducted in partnership with The Commerce Experience Collective, Bizrate and Coresight Research. The news comes at a time when retailers are striving to become more engaged with consumers and tailoring marketing and communications […]
Clickatell, a provider of chat commerce and messaging solutions, has updated its Chat Commerce Platform for travel companies to provide customer service in messaging channels. Clickatell’s Chat Desk, a digital contact centre solution and part of Clickatell’s Chat Commerce Platform, gives travellers access to flight details, booking options, cancellations, upgrades, and more at their fingertips […]
Microsoft Middle East & Africa (MEA) announced the regional launch of the seller experience business application, Viva Sales. The product was announced during Microsoft’s Customer Experience Reimagined event, which brought Microsoft customers from across the UAE and the wider MEA region together to unpack the latest trends and best practices shaping Customer Experience. Viva Sales […]
