According to analysts, department stores and other retailers dependent on clothing sales face a gloomy 2023 and may shutter more locations. The apparel market has declined over the last several years as etiquette has allowed more casual attire for work and special occasions, and the US middle class has shrunk. Apparel and footwear have grown relatively […]
According to various reports, troubles in the supply chain have threatened to take a bite out of retailers’ profits all year. Kearney released research estimating that supply chain issues could cost North American clothing and footwear companies between $9 billion and $17 billion in lost EBITDA this year. The company reached that conclusion after taking into […]
Integration delivers powerful Self-service and Assist resolution capabilities for Zendesk customers, reducing operating costs while delivering exceptional CSAT Aisera, the AI-driven service experience platform for automated customer experiences (CX), announced that its solutions are available as a new app integration on Zendesk’s Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use cases across Customer […]
HubSpot customers can now seamlessly access Reputation’s sentiment data and analysis for optimising customer experiences Reputation, a reputation experience management provider, announced that it is now listed in the HubSpot App Marketplace. App Partners are independent software vendors who have built an integration with HubSpot and have been accepted to the App Marketplace. “Having Reputation’s sentiment […]
A unique approach to AI is designed better to serve customers and businesses without long, costly implementation Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and […]
Ecommerce giant Amazon has launched a new scheme allowing customers to thank their delivery drivers via Alexa, with the first one million drivers who receive thank-you’s receiving $5 as a thank you. Any time a customer says, “Alexa, thank my driver,” the driver who delivered their most recent package will be notified of the customer’s […]
eBay has launched its first collaboration with Pinterest, aiming to inspire users to celebrate ‘Christmas Your Way.’ The project showcases the collaboration of eBay and three UK Pinterest creators, including Poppy Deyes, Making the Manor, and Tiffany Grant-Riley. The partnership aims to show users the potential of DIY gifting and to decorate for the Christmas […]
JD Sports has become the first-ever brand to launch a game for sneakerheads in the metaverse globally. As a result, the sportswear retailer has launched its ‘King of the Game’ Crayta universe, built by Meta Creative Shop. In the JD ‘King of the Game’ campaign, 32 celebrities and influencers, including Kano, KSI, Chunkz, Tobi Brown […]
During a year of persistent inflation and economic woes, ad-supported streaming is showing its potential. Over half of respondents to Hub’s survey said they would be willing to consume ads to save a few dollars, a level of interest that has seen little fluctuation this year. Streaming platforms have increasingly taken to ad-supported business models […]
Tumblr is betting on live-streaming with The Meet Group, entering a crowded field of social media competitors, including Amazon’s Twitch — the category leader — Google’s YouTube and ByteDance’s TikTok. Regarding the types of live streams, the platform is excited about video game sessions, book club discussions and Dungeons & Dragons games that received callouts. […]
