The partnership is a holistic approach to automation and accountability in auto retail Konect.ai, the leading AI-powered SMS platform for automotive dealerships, and TotalCX (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, are excited to announce a strategic partnership and presence at the National Automobile Dealers Association (NADA) show in Dallas on […]
Kroger uses cutting-edge AI and data analytics to optimise daily work planning and enhance stores for customers Google Cloud and Deloitte announced a strategic collaboration with Kroger to help the grocery chain use cloud technologies to increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, […]
The deal combines PartnerHero’s reputation for unparalleled quality with SupportOps’ expertise in CRM administration PartnerHero, an outsourced customer operations provider, announced that it has acquired SupportOps, a provider of CRM implementation and customer support automation services. PartnerHero will immediately begin offering Zendesk implementation and administration services through the SupportOps brand. Headquartered in the New York […]
The multi-year agreement spans US, Mexico and Poland markets, providing Netflix with linear and streaming audience data for a holistic view of media consumption behaviour Nielsen has announced an expansion of its relationship with Netflix, which includes a multi-year agreement to provide linear and streaming audience data across the US, Mexico and Poland. In the […]
Campaign Manager is a first-of-its-kind planning tool that gives marketers a holistic view of their campaigns in Mailchimp Intuit Mailchimp, the global leader in email marketing and automation, is launching Campaign Manager, a new way for marketers to plan, execute, and track their marketing campaigns across multiple channels—like email, text messaging, social media ads, and […]
Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Text is rapidly becoming a vital element of the customer service experience and is being prioritised by businesses, with […]
The move to a cloud-based contact centre allows Apple FCU to evolve beyond basic, legacy telephony and a traditional on-premises mindset Talkdesk, Inc., a global cloud contact centre leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalised, caring, and friendly service using the Talkdesk Financial Services Experience Cloud™ […]
The plug-and-play solution delivers AI-powered shopping personalisation, boosting sales effectiveness and the long-term value of new subscriber engagements Actifai, a software-as-a-service provider delivering a first-of-its-kind AI-powered customer engagement platform, announced the launch of Actifai Digital. The end-to-end digital sales solution utilises AI and machine learning to guide broadband providers’ online shoppers to the right products […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. McDonald’s USA Collaborates With Karen X Cheng For Lunar […]
New capabilities empower marketers to activate customer data and create deeper relationships with customers by deploying native, hyper-personalized SMS campaigns via Optimove’s multichannel hub Optimove, a customer-led marketing platform, announced the launch of OptiText, a native, personalised SMS tool, empowering marketers to utilise rich customer data to create, orchestrate, and measure hyper-personalised SMS campaigns at […]
