SupportLogic is acquiring Emtropy Labs, a provider of technology that automates quality assurance for contact centres. Financial terms of the deal were not disclosed. Emtropy Labs helps companies by analysing 100 per cent of customer interactions while enabling coaching loops in near-real time. Its technology will be integrated within the core SupportLogic SX platform in […]
Quantum Metric, provider of the Continuous Product Design platform for digital experiences, today launched Atlas, a structured and accelerated solution powered by machine intelligence and mapping learnings from hundreds of companies and digital teams to help users identify and respond to digital customer needs. Atlas is a library of pre-built industry guides within the Quantum […]
Fabric removes middleman companies like Facebook and Google that currently collect consumer data and sell it to advertisers without express permission from the consumers. Fluree, providers of a graph ledger database and data pipeline toolset for secure-data management and sharing, is partnering with Fabric, a financial technology company, to enable consumers to control and monetise […]
Syrve, MENA’s second largest restaurant management software, has started to integrate one more food-tech trend in the UAE market — Face ID system. The company equips with Face ID functionality in the UAE restaurants in pursuit of digitization and automation aligned with Dubai policy (The UAE Digital Government Strategy 2025) of making the life of […]
Alorica, a provider of customer experience outsourcing, is launching operations in Cairo, Egypt and Lódz, Poland. Globally, the company has 100,000 employees across 17 countries providing customer support in more than 30 languages. “Growth through Africa and Europe is key to our strategy of offering culturally and linguistically relevant support to well-established and emerging businesses […]
SugarCRM introduced digital self-service capabilities to help business-to-business sellers keep pace with customer demands. Sugar’s new self-service capabilities empower customers to self-serve and connect with brands via 24/7 anytime, anywhere access via desktop or mobile devices. All communication and interactions are digitized end to end, from the initial service request to final issue resolution. These […]
Gainsight and Productboard announced a bi-directional integration between Gainsight CS and Productboard that helps product and customer success teams collaborate to drive customer satisfaction and guide roadmap strategy. With this integration, customer success teams can send customer product feedback from Gainsight directly into Productboard and track their customer product requests throughout the entire lifecycle. “There’s […]
Emplifi, a unified customer experience platform provider, has integrated with Snapchat to allow companies using Emplifi’s Social Marketing Cloud to measure and manage their organic Snapchat content without leaving the Social Marketing Cloud. Through ths integration, marketers can view Snaps directly in Content Hub from their connected public profiles and gain insights from selected metrics, […]
Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Messaging is transforming interactions between people and businesses, and with […]
Dash Hudson announced the launch of Campaigns, an intuitive, cross-channel social commerce reporting tool that takes the guesswork out of measuring ROI With its new Google Analytics integration, Campaigns enables marketers to gain an accurate representation of global campaign results, providing aggregated insights across owned, earned and creator media to clearly demonstrate cross-channel performance. “On […]
