Factoreal’s Omnichannel Chatbot allows companies to expand their customer engagement and retention strategy beyond a siloed departmental effort into a business-wide approach that harnesses existing data to form better connections with prospects and customers. Factoreal, the customer engagement platform helping marketers create robust experiences at every touchpoint, launches its new ‘Omnichannel Chatbot’ feature to ensure […]
Full Circle ABM now integrates with 6sense to enable the tracking of accounts from the detected stage, indicating when an account may be recognised as in-market based on intent signals, all the way to closed-won business. Full Circle Insights, a provider of marketing and sales performance measurement solutions and 6sense, the platform for B2B organisations […]
The company said that the users should not share any secrets with “My AI” and they should also not rely on it for advice. Snapchat, launched its own chatbot called “My AI”, using the latest version of OpenAI’s rapidly growing generative text tool, ChatGPT. Currently, only Snapchat+ subscribers will be able use “My AI”. These […]
As a part of this multi-year engagement, Comviva will deliver a unified sales solution across mobile, fixed, cable and TV services businesses of Vodafone Germany. Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its partnership with Vodafone Germany towards the transformation of its sales […]
The new platform features include a multimodal content hub where users can upload visual assets, style guides, messaging, and more. Typeface is emerging from stealth with a generative artificial intelligence application for content creation across marketing, advertising, customer support, sales, HR, and more. Features of the new platform include the following: A multimodal content hub […]
LiveRamp will allow joint customers to easily activate hundreds of marketing and media destinations directly from Snowflake. LiveRamp announced that it has expanded its partnership with Snowflake, the data cloud company, to upgrade its product capabilities built natively on Snowflake and increase data connectivity for next-generation, post-cookie marketing in the cloud. By building LiveRamp’s data […]
Bright Pattern partners with SOGEDES to deliver intelligent and creative customer experience solutions to clients in the DACH market to improve the way they deliver customer service. Bright Pattern, a provider of cloud-based omnichannel contact centre software for innovative companies, announced its partnership with SOGEDES, a provider of CX solutions in the German-speaking market, to […]
The new platform combines Amdocs’ Commerce and Care suite and Microsoft Cloud solutions, creating a pre-integrated and telco-verticalised solution. Amdocs, a provider of software and services to communications and media companies, has partnered with Microsoft to launch the Customer Engagement Platform. It aims to empower service providers to improve their engagement and end-user experiences and […]
Dice Communications offers a range of IT solutions, including networking, infrastructure, disaster recovery, and IT managed services. Waterfield Tech, a customer engagement solutions provider, has acquired IT and telecommunications company Dice Communications, broadening its solution portfolio and value-added services for contact centres. Financial terms of the deal were not disclosed. Dice Communications offers a range […]
With Sendinblue’s integration, businesses can send one-to-one or mass marketing messages to their customers and prospects Sendinblue, providers of a digital marketing platform for small to mid-sized businesses, has integrated with the WhatsApp Business Platform to enable one-to-one or mass marketing messages. With Sendinblue’s integration, businesses can send one-to-one or mass marketing messages to their […]
