It will allow Dialpad to create industry-specific offerings with advanced responsiveness to better serve businesses at scale. Dialpad is set to release a series of generative artificial intelligence advancements over the next year. The Dialpad Ai-Powered Customer Intelligence Platform combines AI Contact Center, AI Sales, AI Voice, and AI Meetings with AI Messaging. In its […]
The technology enables marketers to automatically determine the tone of their messages, leverage user engagement data based on emotion analysis to develop hyper-personalised content. CleverTap has integrated OpenAI with the CleverTap platform and launched its artificial intelligence-generated content creator Scribe to generate campaign creatives, analyse emotions, and rewrite them. Scribe can interpret the emotion of […]
The new apps are named GPTDynamic and provide a significantly enhanced user experience for utilising Chat GPT. Bubblr, an ethical technology company focused on developing an Ethical Web Open-Source platform for the future of search and the advancement of a better Internet, announced that it has developed prototype apps that utilise Open AI’s Chat GPT […]
Akasa Air has deployed WebEngage’s marketing automation platform to enhance its customer engagement strategy WebEngage, a marketing automation platform, has partnered with India’s newest airline, Akasa Air, in line with the airline’s strategy to build a tech-first and customer-centric organisation. Akasa Air has deployed WebEngage’s marketing automation platform to enhance its customer engagement strategy. WebEngage […]
TouchPoint One, a provider of workforce engagement and performance management solutions for contact centres, has released the latest update to its Sidekick agent coaching system. The software update leverages multi-dimensional data modelling, process optimisation algorithms, and data frameworks to create real-time, targeted, actionable coaching plans for front-line supervisors.; Sidekick is fully integrated with TouchPoint One’s […]
RAD Visual Arts will empower visual art marketers with data from more than 600 API connections Creative influence campaign company RAD Technologies is partnering with visual marketing agency LNDMRK to launch RAD Visual Arts. It allows creatives to collaborate with companies to develop cultural moments, content, and community through artificial intelligence-informed visual art. RAD Visual […]
The company’s identity continuity platform brings optimised orchestration approaches for secure but seamless user experiences. Daon, a digital identity company, is expanding its identity proofing and authentication solutions to the healthcare industry to enable organisations to safeguard identities for providers, staff, and patients. Daon’s Fast Healthcare Interoperability Resources (FHIR)-compliant solutions will reduce fraud for healthcare […]
The new partnership allows companies to launch, manage, and analyse their social media profiles from the Khoros platform. Khoros, a provider of customer engagement software and services, and Cerby, a cybersecurity specialist, have partnered to help companies ensure safe and secure access directly to social media accounts for customers. The new partnership allows companies to […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Zendesk Integrates With OpenAI’s GPT Zendesk announced its collaboration […]
Zendesk knowledge management solutions and OpenAl uses generative Al to resolve customer service cases. Zendesk announced its collaboration with OpenAl, an artificial intelligence research and deployment company, to launch new capabilities that add to Zendesk’s proprietary foundational models. The combination of these models, Zendesk knowledge management solutions, and OpenAl uses generative Al to resolve customer […]
