New feature updates include a powerful conversational AI self-service solution, a new audit history feature, enhanced mobile administration capabilities, and more 8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™ 8×8 XCaaS™ ) integrated cloud contact center and unified communications platform […]
In this role, Elkhatib will be responsible for accelerating the growth of Sprinklr’s platform and capitalising on the strong demand in MEA and APJI. Sprinklr, a unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of Haitham Elkhatib to Senior Vice President, Growth Markets. In this role, Elkhatib will be responsible for […]
Basis programmatic advertising customers can now use audience solutions from Experian, Goldfish Ads, and other providers. Basis Technologies, a provider of cloud-based workflow automation and business intelligence software for marketing, has added location-based data partners from Peer39 to its cookieless data offerings. Basis programmatic advertising customers can now use audience solutions from Experian, Goldfish Ads, […]
Supporting Daisy are thousands of creators, worldwide, who can provide content strategy consulting, video creation/editing, prompt engineering, and quality control. CreatorUp, a provider of digital content solutions, has launched Daisy, an artificial intelligence-powered platform for content creation for education, corporate training, marketing, and communication, combining generative AI and templates for text, images, translation, and videos. […]
Infosys leveraged ServiceNow technology to build Infosys Live Operations, which integrates with legacy and digital environments for technology stack optimisation. Infosys, a provider of digital services and consulting, worked with ServiceNow, a digital workflow company, to launch the Infosys Live Operations platform, aimed at enhancing customer experiences for telecom providers. Infosys leveraged ServiceNow technology to […]
Simpleview Data Engine collects, standardises, and cleans data from across the internet and compiles it into a data warehouse. Simpleview launched Data Engine, a cloud-based business intelligence suite and data warehouse for destination marketing organisations (DMOs) that centralises reporting and data models and provides direct access to reports by industry experts. Simpleview Data Engine collects, […]
It enables enterprises to automate customer and employee experiences at scale with 60% reduction in their operational costs. Yellow.ai, a conversational AI provider, announced the launch of its Dynamic Automation Platform (DAP), powered by generative AI. It enables enterprises to automate customer and employee experiences at scale with 60% reduction in their operational costs. Raghu […]
Customer Portfolios’s Lifecycle Marketing platform generates customer profiles powered by a detailed understanding of customer segments and how much to invest by customer segment and marketing channel. Stirista, a marketing company, has acquired Customer Portfolios, a strategic lifecycle marketing provider, enhancing its customer acquisition marketing solutions by incorporating Customer Portfolios’ strategic lifecycle marketing insights focused […]
Cogito’s EX Score leverages human-centred signals to assess how contact centre agents will feel following daily customer interactions. Cogito, a provider of real-time coaching and guidance solutions, has launched Employee Experience (EX) Score, derived from a machine learning model built to assess contact centre employee experiences in customer interactions. Cogito’s EX Score leverages human-centred signals […]
FluentStream is also set to launch a Partner Portal for registering leads and creating quotes, monitoring customer onboarding progress, and gaining access to account case details. FluentStream, a cloud communications provider for small and midsize organisations, launched an iOS Admin App that lets users manage their FluentStream phone systems remotely. By using this new app, […]
