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Zendesk is also deepening its partnerships with Meta’s WhatsApp and Shopify.

The artificial intelligence was trained using Zendesk's database of 18 billion tickets and trillions of data points.

The FigJam and UserTesting integration lets users integrate direct customer feedback into cross-functional workflows.

Joint customers will be able to set up their Gong Insights instances without code. 

Marketers can now include separate bid strategies on each keyword within one campaign.

The features are available in Chatmeter’s Brand Intelligence and Reputation Management Platform.

The AI-enabled technology will support web, desktop, and mobile applications, across both customer-facing and employee-facing software.

SupportLogic, together with Gainsight, provides a holistic customer support health score by bringing AI-based customer signals from support cases directly into Gainsight.

The companies intend to establish an acceleration hub for generative AI that provides organisations with the technology and experience they need to scale Einstein GPT.

It allows CX leaders to bring raw data and statistics to life through reports that go beyond standard bar graphs, pie charts, and data tables.