Zoom Video Communications unveiled the latest evolution of its communications platform with the introduction of Zoom One, a new offering that combines persistent chat, phone, meetings, whiteboard, and more into secure and scalable packages. Additionally, Zoom also launched an all-new translated and multi-language captions feature. “Simplicity is at the core of everything we do. As […]
Zoom Video Communications and Genesys, a provider of cloud-based customer experience orchestration solutions, has expanded their partnership, building on their integration between Zoom Phone and Genesys Cloud CX, creating a cloud contact centre and unified communications solution. The companies’ expanded partnership includes a go-to-market relationship where Genesys will enable its global direct and indirect channel […]
Zoom Video Communications announced that it has entered into a definitive agreement to acquire Solvvy, a conversational AI and automation platform for customer support provider. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalise on new opportunities in contact centre and customer support. The […]
