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Calabrio Adds WFM To Zoom Contact Centre
Zoom Contact Centre users get Calabrio’s artificial intelligence-powered forecasting and automated, multiskill scheduling. Calabrio’s cloud-based workforce management (WFM) solution has been integrated with Zoom’s omnichannel contact centre platform. With this integration, Zoom Contact Centre users get Calabrio’s artificial intelligence-powered forecasting and automated, multiskill scheduling. Self-scheduling is available via mobile app and powered with virtual-assistance technology. […]