Zendesk recently announced that it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will integrate Cleverly’s technology across its existing products, enabling teams to automate more processes while keeping up with customer demand. With conversation volume increasing by more than 20 per […]
For marketers, customer relationship management (CRM) is an integral part of their remit. And CRM software is an essential tool, strategy, or process that helps businesses organise their customer data in a meaningful way and access it through a centralised process. Something that connects the various organs of a business. Zendesk takes pride in describing […]
Global Response has partnered with Zendesk to provide an integrated solution offering that delivers superior customer engagement. “Having the ability to tailor a solution to brand-specific requirements is essential to delivering the experience our clients expect for their customers,” said Wendy Shooster – CEO Global Response. “With Zendesk’s architecture, we see the value that is […]
