Uniphore’s comprehensive AI and automation platform helps businesses resolve customer queries using self-serve and agent-assist solutions. Uniphore, a conversational artificial intelligence and automation platform provider, is now available in Amazon Web Services (AWS) Marketplace, a digital catalogue of solutions that run on or with AWS. Uniphore’s comprehensive AI and automation platform helps businesses resolve customer […]
Integration of Hexagone’s technology into Uniphore’s X platform fuses all data derived from computer vision, natural language processing, knowledge AI, and voice and tonal analysis to pick up behavioural and emotional cues. Uniphore, a provider of conversational artificial intelligence and automation, has acquired Hexagone, which fuses voice, visual, and text-based data to provide AI-derived insights […]
Uniphore, a conversational AI and automation provider, has acquired Red Box, the open enterprise platform for capturing voice, screen and metadata from conversations Red Box’s proven track record in capturing and securing every voice and screen conversation, in real-time and post-call, is a powerful addition to Uniphore’s portfolio and will bolster the capabilities of the […]
New capabilities are embedded into the Uniphore X Platform to support the Uniphore U product line and the Uniphore Q for Sales product line. Uniphore, a provider of conversational artificial intelligence and automation, released its enhanced Uniphore X platform for customer experience and sales, complete with conversational AI, emotion AI, knowledge AI, computer vision, and […]
Uniphore, a provider of conversational automation, has added U-Assist In-Call to its flagship Conversational AI & Automation platform that provides intent, sentiment, emotion and tonal analysis to every contact centre conversation. U-Assist In-Call is an in-call automation solution that comes in two packages: Bolt and Max. U-Assist In-Call delivers next-best actions, leveraging the intent, sentiment […]
Uniphore, a provider of conversational automation, launched Q for Sales, equipping sales organisations with emotional intelligence (EQ) measurement technology. Built on the Uniphore X Platform, Q for Sales leverages computer vision, tonal analysis, automatic speech recognition (ASR), and natural language processing (NLP) to capture and make recommendations on the full emotional spectrum of sales conversations. […]
Uniphore, the conversational automation platform, announced that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and […]
Uniphore announced that it has completed its acquisition of Jacada and is unveiling the industry’s most comprehensive platform that will further enable enterprises to transform customer experiences. Uniphore’s integrated Conversational Automation platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business user-friendly UX to transform and democratise customer experiences. […]
Uniphore released survey results revealing UAE consumer perspectives on the challenges and opportunities for video conversations. Since the start of the Covid-19 pandemic, the world has seen increased adoption of video calls in nearly every area of life. The survey identified a disconnect between the benefits of video conversations and the unintended challenges it creates. […]
Uniphore, a Conversational Service Automation (CSA) platform recently announced its agreement to acquire Jacada, a customer experience company. Jacada’s automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily. Combined with Jacada’s low code/no code platform, Uniphore’s conversational automation platform will empower businesses to easily automate key interactions across self-service […]
