Insights from multiple global surveys and consumer focus groups shed light on adoption of self-service tools and offer actionable steps to improve CX through conversational AI Talkdesk, a cloud contact centre provider for customer-obsessed companies, released a new Talkdesk Research report: “The promise (and pitfalls) of self-service automation in customer service.” As customer experience (CX) […]
Talkdesk CX Cloud will also be incorporated into MetTel’s integrated, fully managed network services offering as MetTel Cloud Contact Centre. MetTel, a digital transformation and communications provider, has partnered with Talkdesk, a cloud contact centre systems provider, to offer an automated solution that uses artificial intelligence to optimise and prioritise the most critical customer service […]
The move to a cloud-based contact centre allows Apple FCU to evolve beyond basic, legacy telephony and a traditional on-premises mindset Talkdesk, Inc., a global cloud contact centre leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalised, caring, and friendly service using the Talkdesk Financial Services Experience Cloud™ […]
Jay Gupta, Director of Product Marketing – AI, Automation & Analytics, Talkdesk, speaks about how using conversational AI to field basic customer queries is often an accessible starting point for brands looking to expand their AI capabilities. Gupta said that with the emergence of low- and no-code AI technologies, companies don’t need to rely on […]
Balto, a real-time guidance platform for contact centres, announced it is launching its suite of conversation excellence solutions on Talkdesk AppConnect. It empowers businesses to seamlessly combine real-time guidance, real-Time coaching, and real-time QA with their existing Talkdesk CX Cloud solution. “Talkdesk has built a top-tier marketplace for contact centres to find AI solutions that […]
Talkdesk, a cloud contact centre solutions provider, introduced Talkdesk Retail Experience Cloud, an artificial intelligence-powered customer service solution specifically made for retailers. Talkdesk Retail Experience Cloud unifies the customer journey across physical and digital channels. It includes the following: Pre-configured retail workflows and scripts; Retail-fluent, pre-trained AI; Proactive real-time reports, dashboards, and insights from the […]
Semafone, the provider of data security and compliance for call and contact centres, announced a reseller partnership with Talkdesk and availability of Cardprotect Voice+ on Talkdesk AppConnect. The new partnership will provide Talkdesk customers with more options for protecting sensitive customer payment data. Semafone helps organisations meet their Payment Card Industry Data Security Standard (PCI […]
PCI Pal, a provider of secure payment solutions, is working with Talkdesk, a customer experience solutions provider, to provide secure payment options to Talkdesk customers. As a Talkdesk AppConnect partner, PCI Pal offers secure payment solutions for Talkdesk to resell to thousands of customers worldwide. As Talkdesk helps companies build custom contact centre solutions leveraging […]
Talkdesk, Inc, the global customer experience company, announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Talkdesk to Salesforce’s Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone […]
Findings from the report reveal a large gap between organisations’ desire to leverage AI in the contact centre and their ability to manage it effectively. Customer experience company Talkdesk, Inc. released its new research report, The Future of AI in the Contact Center. The report examines the key drivers and expectations of AI growth between […]
