By uniquely leveraging post-interaction insights and historical data, Observe.AI introduces highly contextualised real-time agent guidance, live supervisor coaching, and automated actions Observe.AI, the live conversation intelligence platform for contact centres, announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live […]
Observe.AI, providers of an intelligent workforce platform for contact centres, launched Auto QA, an adaptive automation solution to boost agent performance. Auto QA accelerates the quality assurance lifecycle for contact centres and allows teams to tailor automation to business needs and increase the volume of coaching insights. It offers flexibility on a sliding scale of […]
Solutions that offer contextual customer data, protect user privacy help brands offer personalised customer care via omnichannel messaging. Brands now have a chance to make good on their brand promise and score points in CX Is there anything worse than an angry customer? Consumer complaints are a brand’s biggest weakness. Ninety-five per cent of customers […]
Contact centre artificial intelligence technology provider Observe.AI introduced Selective Redaction to block personally identifiable information (PII), payment card information (PCI), and other sensitive information from recorded customer conversations without sacrificing contextual information required for intelligent business decisions. Observe.AI’s Selective Redaction uses attention-based deep neural networks to selectively detect and redact relevant entities of customer information. […]
Observe.AI, a provider of workforce platforms for contact centres, launched High-Volume Sales, a sales enablement product for B2C organisations. By delivering complete visibility into 100 per cent of customer interactions, Observe.AI allows sales teams to pinpoint and amplify winning behaviours across their organisations; enforce script adoption, conversational flow, and protocol adherence; and gain real-time insights […]
