These are difficult times for consumers, companies and their employees. The post-pandemic and politically unstable world of recession has an impact on many. It is no wonder we see quite a few companies making hard decisions and looking into cost-cutting. That’s only normal in the current context. But the budget cuts resulting in a decreased […]
These are difficult times for consumers, companies and their employees. The post-pandemic and politically unstable world of recession has an impact on many. It is no wonder we see quite a few companies making hard decisions and looking into cost-cutting. That’s only normal in the current context. But the budget cuts resulting in a decreased […]
With only a few weeks to go until the CX NXT – the Customer Experience Summit is taking place, in Dubai. Martechvibe highlights the international CX experts who will headline this summit. Steven Van Belleghem, who has authored five international bestsellers about customer experience, will be a keynote speaker. Diego-Tarek de Aristegui – Chief Marketing […]
The annual Customer Experience Awards have been announced to acknowledge the region’s stalwarts and enterprises enhancing customer experience through technology. Martechvibe recognises industry doyens and enterprises working to refine the customer experience in the region. Customer Experience leaders from the region will be celebrated for their work in CX and their contributions to the community. […]
Steven Van Belleghem’s core expertise is understanding the future of customer experience. He combines customer-centric thinking, the latest technologies, and the human touch. Steven Van Belleghem has authored five international bestsellers about customer experience and sold over 1,50,000 copies. His work has been translated into seven languages. His latest book, The Offer You Can’t Refuse, […]
What’s next? Defining trends shaping the future of marketing. Rising pressure for rapid growth coupled with market changes has forced many marketing teams to accelerate their digital transformation. At the same time, budget reallocation means innovative campaigns don’t have comfortable timelines to prove their business effectiveness. Innovating on a deadline can be tricky. Moreover, the […]
Customer Experience (CX), the powerhouse of business growth across industries, is a competitive advantage that every organisation needs today. According to Gartner, almost 90 per cent of companies have a CXO as compared to the 65 per cent in 2017. With hundreds of books in the markets and keynote speeches on CX, there is no […]
