Vi is using Sprinklr’s Unified-CXM platform to engage with negative Google reviews in a positive way Sprinklr, the unified customer experience management platform for modern enterprises, announced that Vodafone Idea Limited (Vi) – a leading telecom service provider in India – is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to transform […]
The big product news from 2022 is reflective of how the Martech landscape is changing. Martechvibe tracks the tech trends shaping the industry. The year 2022 is almost at an end. Looking back at how the solutions market has evolved gives us a clear understanding of where the demand lies and which technologies are gaining […]
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Aramex – the Dubai-based provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service. Aramex will be using Sprinklr’s AI chatbots in four languages to automate responses to […]
Founder and CEO of Sprinklr Ragy Thomas was a keynote speaker at CX NXT – the customer experience summit, where he spoke about the future of customer experience. Moe Abeidat, Vice President of Technology at Aramex, joined Thomas to share his insights on unifying the company’s channels. Ragy Thomas is the founder and CEO of […]
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced its expanded presence in the Middle East with a data hosting solution in the UAE, giving customers the option to host their data in the UAE through Sprinklr’s hosting services provider rather than on a data centre in the U.S. or Europe. Hosting […]
The annual Customer Experience awards was launched to acknowledge the region’s leaders and enterprises enhancing customer experience through technology. This year, the CX Strategy Stalwarts award was presented during CX NXT – the Customer Experience summit taking place in Dubai on November 16-17, 2022. Dalia Mansour, Field Marketing Manager, Middle East and Africa at Sprinklr, […]
Sprinklr has expanded its partnership with Salesforce, becoming an official Technology Partner and supporting Salesforce’s efforts to meet client demand for an enterprise software platform that helps them bring customer experience data from across digital channels (Facebook, Instagram, Twitter, TikTok, and more) together with CRM data in one place. Together, Sprinklr and Salesforce will enable […]
With the decentralisation of data and content, users no longer rely on traditional channels to govern their virtual existence — they can create, share, and consume in micro-worlds that reflect their personal values and tastes, says Haitham Elkhatib, Vice President of MEA at Sprinklr. Haitham Elkhatib is Vice President of MEA at Sprinklr. Elkhatib is […]
Global Unified Customer Experience Software provider continues to scale operations in the Middle East. Sprinklr, the Unified-CXM platform for modern enterprises, announced a partnership with the Abu Dhabi Digital Authority to help Abu Dhabi Government Entities (ADGEs) adopt and scale unified CX programmes to improve citizen experiences and engagement across the region. “This partnership is […]
Sprinklr will enable Nakheel to unify its customer experience and marketing strategy across more than 50 social media accounts Sprinklr, the Unified-CXM platform for modern enterprises, announced that Nakheel, the property developer, is leveraging Sprinklr to unify its customer experience and marketing strategy across more than 50 social media accounts. “We are committed to getting […]
