ServiceNow

BigID automates the discovery and classification of personal, regulated, critical, and sensitive data in the Now Platform.

ServiceNow plans to add G2K’s smart technology to the Now Platform, enabling businesses to action digital and in-store data with workflows. 

Infosys leveraged ServiceNow technology to build Infosys Live Operations, which integrates with legacy and digital environments for technology stack optimisation. Infosys, a provider of digital services and consulting, worked with ServiceNow, a digital workflow company, to launch the Infosys Live Operations platform, aimed at enhancing customer experiences for telecom providers. Infosys leveraged ServiceNow technology to […]

The new AI-powered features include AI Search built into ServiceNow Next Experience, uses AI and natural language processing to help service delivery workers find information faster. ServiceNow unveiled a major platform expansion with the Now Platform Utah release.  The latest version of the intelligent, end-to-end platform for digital transformation includes artificial intelligence-powered process mining with […]

Waylay will empower service organisations using ServiceNow for asset management with its Digital Twin platform to resolve several issues Waylay, a provider of digital transformation and hyper-automation solutions, has joined the ServiceNow Partner Program to help businesses automate and boost their field service operations. Waylay will empower service organisations using ServiceNow for asset management with […]

ServiceNow and Zoom at Zoomtopia, Zoom’s annual customer event, announced an expanded partnership and integrations. As part of that activity, ServiceNow unveiled ServiceNow Employee Center for Zoom so employees can access Employee Center directly within Zoom. This solution builds on the ServiceNow Virtual Agent integration with Zoom Team Chat. ServiceNow Employee Center for Zoom allows […]

Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to […]

Providing self-service to customers empowers them to resolve problems for themselves. Customers don’t always want to get in touch with support. Many prefer to find the answer on their own and move on. To provide excellent customer service, self-service is an important component of your support as long as you back it up with human […]

Copado has expanded Copado Robotic Testing to fully support continuous testing across SAP and ServiceNow platforms. Copado’s fully multi-cloud solution delivers continuous quality across integrated digital experiences with the ability to test across any web application, including mobile apps. Copado Robotic Testing offers a cloud-based architecture, enabling quality assurance teams to test any end-to-end business […]

Socure, a provider of digital identity verification and fraud solutions, has integrated with ServiceNow’s Financial Service Operations product to help banks onboard accounts, reduce risk, and lower client acquisition costs. Socure’s integrated digital identity verification technology will provide key decision inputs for customer onboarding workflows, built with ServiceNow Financial Services Operations. Socure’s graph-defined identity verification […]