LivePerson’s CRM Connector helps companies modernise contact centres and communications by connecting Webex Calling with CRM systems such as Salesforce, Microsoft Dynamics, and ServiceNow LivePerson, a provider of customer engagement solutions, has launched CRM Connector, a tool that extends its CRM integration capabilities into Webex Calling. LivePerson’s CRM Connector helps companies modernise contact centres and […]
LivePerson, a provider of customer engagement solutions, has launched Contact Centre Conversation Mining, a solution for tracking, measuring, and optimising customer experiences, powered by the Celonis Execution Management System. Contact Centre Conversation Mining helps companies transform conversational analytics into intelligent action. It combines process and conversational data from voice and digital interactions. With Contact Centre […]
LivePerson, a provider of conversational artificial intelligence solutions, has added AI capabilities and integrations to its Conversational Cloud. Powered by nearly one billion conversational interactions per month on its Conversational Cloud, LivePerson’s AI interprets and simplifies complex customer inquiries for customer care, sales, and marketing teams. The new capabilities announced include advanced routing and self-learning […]
LivePerson conducted a survey to understand how holiday shopping is going to be different this year due to the evolved customer demands and behaviour. The survey revealed that customers would spend their money on retailers who include digital and in-store experiences with virtual assistants and chatbots. Seventy-five per cent of consumers claim that they will […]
