NLP

PERQ announced the launch of its new platform, multifamily’s only standalone marketing automation platform for automating and personalising the renter’s journey. The announcement coincides with new functionality that expands the platform’s capabilities across additional channels, enabling multifamily marketers to scale their inbound marketing strategy. Among the new capabilities launched is the addition of conversational AI […]

Quark.ai, the Autonomous Support Platform for Technical/Field Support and B2B e-Commerce, introduced the Quark.ai Workflow Automator, a powerful module designed to power Field Support engineers with a self-service tool for rapidly resolving complex support-related workflow issues of industrial enterprises. The Quark.ai Workflow Automator module enables unparalleled productivity improvement. A robust combination of Deep Learning, NLP […]

Banks are trying to keep up with fintech companies that pursue a more product-oriented approach to implementing AI and selling AI-enabled offerings Turkey’s third-largest private bank, Yapı Kredi, recently automated its customer care, operations, and consumer credit departments utilising RPA. Previously, agents would need to manually gather information from different systems and sources to address […]

Second Nature, providers of an artificial intelligence-powered sales coaching solution, launched as a company following a $12.5 million funding round. The company offers a software platform for immersive sales simulations in natural language with an AI-powered conversation partner called “Jenny.” Also Read: How Does CRM Differ From Marketing Automation? Powered by advanced AI and NLP, […]

Hexaware, a global information technology services company specialising in open-source statistical tools, NLP, NLG and Cloud technologies, recently announced its partnership with AI Cloud leader, DataRobot. The partnership empowers businesses across industries to accelerate their AI initiatives, helping drive business impact at scale. Despite the incredible benefits AI can offer to organisations, industry reports state […]

The name is Generative Pre-trained Transformer 3, but it’s more commonly called GPT-3. Since its release in May 2020, the AI, language generation model created by OpenAI has received substantial attention. This is a third-generation Natural Language Generation model that produces human-like language at scale, and is available as an application program interface (API). In […]

TideSmart and Reveal announced they have partnered to offer Reveal’s enterprise-grade analytics solution, F2F.AI, to US-based companies. Reveal’s solution records face-to-face interactions between customers and employees for competitive intelligence, sentiment, compliance, training, bias management and other operational needs. Reveal is the leading analytics technology for face-to-face interactions and transactions – the blind-spot in the customer […]

Y Meadows, a technology company that creates solutions for customer support teams announced the launch of its AI customer service automation solution. Y Meadows leverages advanced Natural Language Processing (NLP) technology to provide service agents with faster and more accurate information in response to customer inquiries. The new AI solution can understand and classify written […]

Dynamic Yield, the Experience Optimisation platform, announced the gradual release of its state-of-the-art, self-training Deep Learning Recommendations Algorithm, enabling brands to predict the next series of products a consumer is most likely to buy. Today, product recommendations are an essential requirement for any eCommerce business looking to increase engagement, purchases, and loyalty. However, a consistent […]

Intent Analysis is all about guesstimating the intention behind the information. The intention can be anything from wanting to buy, sell, complain, or the intention to cancel the purchase Every intent behind an action or text has to be understood leading to many benefits for the company. Companies will be in a better position to […]