NICE

NICE is combining the latest generative AI technology and customer experience data from its CXone contact centre platform to help companies improve agent empowerment, CX, and operational excellence.

Modern contact centres need to add intelligence not only in the way it deals with customers but also with agents says Einat Weiss, Chief Marketing Officer at NICE Systems  There is a significant shift in how contact centres operate and measure results. “Instead of looking at specific interactions and the type of efficiency, we’re calculating […]

Businesses can now leverage XSELL HiPer Agent Experience, or Agent eXp, to access artificial intelligence-generated insights via the NICE DEVone platform. XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE’s CXone cloud native customer experience platform, empowering customers to amplify top-performer outcomes to customer service organisations across the globe. […]

Enlighten Actions allows organisations to build AI-powered CX processes and make Enlighten accessible with a human-like interface that can generate actionable outputs that are brand-specific. NICE introduced Enlighten Actions, which brings together its own artificial intelligence and generative AI models from Open AI. Enlighten’s specialised AI models for customer experience have been trained using billions […]

Brands are putting their best foot forward to avoid leaving negative impressions on consumers. One way to ensure the same is having synchronicity or orchestration across multiple channels. Lack of orchestration is the latest CX challenge many digital-first businesses face. Martechvibe speaks to Darren John Rushworth, President International at NICE, about top marketer challenges in […]

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Twitter And IAS To Offer Advertisers With Brand Safety […]

The collaboration opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud platform to accelerate customer adoption of advanced […]

NICE has added robotic process automation capabilities in the latest release of its NEVA Discover, its artificial intelligence-powered discovery tool, using artificial intelligence to identify focused opportunities for automation. NEVA Discover’s new process analytics solution and semi-supervised machine learning will help organisations optimise their business process elements. NEVA Discover uses advanced AI to produce actionable […]

NICE has launched ElevateAI, a cloud-based artificial intelligence solution that brings Enlighten AI, its purpose-built customer experience AI platform, to the developer community. With ElevateAI, creators can tap into NICE’s AI with APIs, instant sign-up capabilities, and consumption-based pricing. ElevateAI provides customer insights across audio, transcripts, and chats to build smart CX applications. Through an […]

NICE announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance, two vital components of a complete CXi offering. The new capabilities enrich digital experiences, simplify integration with customer environments and grow openness with mobile SDKs and integration options. With its new release, CXone is improving complete […]