Jacada

Uniphore announced that it has completed its acquisition of Jacada and is unveiling the industry’s most comprehensive platform that will further enable enterprises to transform customer experiences. Uniphore’s integrated Conversational Automation platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business user-friendly UX to transform and democratise customer experiences. […]

Jacada Ltd., a provider of real-time agent assist solutions announced the completion of its acquisition by Uniphore Technologies, a known name in Conversational Automation, in an all-cash transaction. The intent to acquire was previously announced on July 27, 2021, and Jacada’s shareholders voted their shares in favor of the transaction on September 20, 2021. With […]

Uniphore, a Conversational Service Automation (CSA) platform recently announced its agreement to acquire  Jacada, a customer experience company. Jacada’s automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily. Combined with Jacada’s low code/no code platform, Uniphore’s conversational automation platform will empower businesses to easily automate key interactions across self-service […]

Jacada, a provider of AI and RPA powered virtual assistants, recently released key insights on why contact centre employees are stressed and how their stress negatively affects the customer experience. “We wanted to get an unfiltered, insider look into how contact centre employees view their roles, what their pain points are, and what solutions they […]