This expanded partnership enables Five9 to resell Invoca PreSense, delivering a solution that provides contact centre agents with a complete, pre-call picture of a customer’s digital activity. Five9, a provider of the Intelligent CX Platform and Invoca, a AI conversation intelligence provider, announced that they have expanded their strategic partnership to deliver a solution that […]
The big product news from 2022 is reflective of how the Martech landscape is changing. Martechvibe tracks the tech trends shaping the industry. The year 2022 is almost at an end. Looking back at how the solutions market has evolved gives us a clear understanding of where the demand lies and which technologies are gaining […]
With the new addition, Invoca aims to help marketers, sales teams, and contact centres maintain solid customer experiences while attracting new customers and generating revenue. Invoca, a provider of conversation intelligence for revenue teams, at its virtual summit, introduced a Salesforce Sales Cloud integration, new industry Signals & Scorecards, enhancements to its cloud Conversational IVR, […]
Invoca has launched Lost Sales Recovery, a new solution that spots missed sales conversion opportunities that occur when high-intent callers fail to reach a live agent because they hung up or reached voicemail. This technology also addresses an acute challenge for multi-location and franchise businesses by identifying these lost conversion opportunities across every location, region […]
Consumers want to call businesses directly before making a high-value purchase, according to a new report published by Invoca, a conversational intelligence provider for revenue teams. The Invoca Buyer Experience Benchmark Report analyses the sentiments of 500 US consumers and pinpoints the importance of the phone call in the buyer journey for purchases that require […]
Invoca announced that it has acquired DialogTech, an AI-powered call tracking and analytics solution for marketers, in a combined cash and stock deal. With this acquisition, Invoca extends its leadership in the $4.8 billion conversation intelligence market and is on track to exceed $100 million in revenue. The company now has over 2,000 customers, more […]
Invoca Study found that fewer than 25 per cent of consumers think chatbots and voice devices offer the emotional support and personalised experiences they need during stressful purchases. AI is becoming the norm for brands to quickly and efficiently engage with customers. In fact, 80 per cent of businesses already use or plan to use chatbots by 2020. […]
