Google Cloud announced a collaboration with Nana Direct, an online grocery shopping and delivery startup, which provides Saudi households with a convenient online grocery shopping experience. Through the collaboration, Google Cloud and Nana Direct have been transforming the online grocery shopping experience in the Kingdom, connecting households with local grocery stores and supermarkets, and ensuring […]
Technology investments and innovations continue, as companies worldwide try to enhance customer experience. Shark Tank star Robert Herjavec recently stated that the cloud would change everything we know about cloud computing. And he can’t be more right. A slew of cloud integrations and partnerships has kept industries busy and innovative for some time now. On […]
Five announcements that marketers need to know to navigate today’s rapidly shifting advertising landscape From product feeds and TV campaigns to the ability to optimise campaigns for in-store sales, the recent Google Marketing Live event unrolled a slew of changes and additions to Google Cloud that can have a major impact on advertisers. Here are […]
Pindrop, a voice technology provider, announced a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call centre experiences. Pindrop will also make its suite of fraud detection and voice security solutions available on Google Cloud Marketplace, as it is now part of the Google Cloud […]
Teamwork Commerce, a retail management software developer, and Google Cloud have combined their services to enable retailers to provide products seamlessly and more efficiently to their customers. To help retailers face the new challenges of post-pandemic times, Teamwork partnered with Google Cloud to launch a powerful backend, which was once reserved for enterprise clients only, […]
Dialpad, a communication and collaboration solutions provider, has expanded its partnership with Google Cloud, joining Google Cloud as an independent software vendor (ISV) partner delivering unified communications and contact centre solutions on Google Cloud Marketplace. The partnership facilitates adoption of hybrid work models with a single business communications and contact centre solution. “Hybrid work means […]
ZoomInfo, a provider of go-to-market software, data, and intelligence, has partnered with Google Cloud and integrated its business-to-business data into Google BigQuery. “By combining ZoomInfo’s actionable data and insights with Google Cloud, we’re delivering the performance and scale to fit our customers’ go-to-market data needs,” said ZoomInfo Founder and CEO Henry Schuck. “This frictionless integration […]
TELUS International, a digital customer experience provider, is partnering with Automation Anywhere, a provider of robotic process automation (RPA), to simplify the delivery and migration of automation solutions on Google Cloud. “We are excited to extend our long-standing partnership with Google Cloud into our growing relationship with Automation Anywhere,” said Jim Radzicki, chief technology officer […]
Sprinklr has partnered with Google Cloud to offer its customers a public cloud option for deploying its Unified Customer Experience Management (Unified CXM) platform. “Enterprises are increasingly seeking out technologies that help them create unique experiences for customers with speed and at scale,” said Robert Harper, director of channel sales at Google Cloud. “We’re thrilled […]
Atento, a CRM and business process outsourcing services provider, has launched Xtrabot, an automated omnichannel solution for remote customer services. Atento estimates that approximately half of the volume handled by standard remote customer service functions consists of repetitive and/or simple interactions that can be automated and processed by Xtrabot. With Xtrabot, customer telephone requests can […]
