Disney World

Mike Wittenstein advises that all CX professionals are to try their hand at experience design – not only to look at things from the customer’s perspective but to organise the business in a way that delivers better CX. We are living in a blender of change, which presents a challenge for brands that typically rely […]

Disney Genie, Walt Disney World’s new park planning service, will launch soon, the company has revealed. Disney provided reporters a preview of Genie during the company’s first big update on the system since its announcement in August. Genie’s creators showed the app as it appeared in its final testing stage, although details may change before […]