United Arab Bank announced the appointment of Emirati banker Yousif Al Suwaidi as Head of Retail Banking. Al-Suwaidi will lead the growth plans in the retail banking and wealth management sector, contribute to the digital transformation process and enhance the customer experience. Commenting on the appointment, Ahmad Abu Eideh, CEO, United Arab bank, said: “The […]
For brands seeking to improve customer experience and increase customer loyalty, the payoff can be huge if they create an emotional connection. Day 1 Emotion is the most important component of the customer experience, and businesses cannot afford to overlook its importance anymore. They should pursue emotional connection as a science, and a strategy. On […]
Vonage has announced a strategic partnership with Etisalat Digital in driving digital transformation by enabling organisations to become smarter through the use of technology. With this partnership, Etisalat Digital will drive a more contextual and personalised experience for its business customers, offering reliable and customisable communications APIs (Application Programming Interface) powered by Vonage, to organisations […]
The Kingdom of Saudi Arabia is racing towards digital transformation, shifting economic growth from dependency on oil to supporting tech innovation and entrepreneurship. It has poured billions of dollars into high-tech funds to strengthen the digital sector, leading to new growth and new opportunities. The pace of digitalisation in the Kingdom had accelerated before 2020. […]
Gulf Craft has announced a strategic digital transformation partnership with global technology company SAP, which will revolutionise the experience of its customers all over the world. The partnership will support the on-going expansion of Gulf Craft across the world. The digital transformation will include the implementation of new systems and processes that will drive the […]
STC, enabling digital transformation in Kuwait, announced the launch of its new initiative Weyak, which focuses on enabling the digital transformation journey and supporting SMEs and local start-ups. The concept behind the initiative stems from the commitment stc upholds to the local economy in backing and supporting companies in their gradual return to normalcy. Through […]
Why is the order delayed? When will it arrive? Can the order be cancelled if it is too late? Hello? While this is just one scenario out of countless communications across industries, it demonstrates the need for a seamless communication network across the company and the brand. With new communication technologies, social media platforms and mobile […]
Etihad Airways recently announced the launch of the next phase of digital transformation for its finance division, which will leverage Microsoft AI to automate its bank-reconciliation process. The move will address the increasing demand for improvement in productivity and operational effectiveness in the post-COVID era. Etihad is set to make significant gains on efficiency by […]
With the widespread adoption of cloud computing, keeping sensitive information secure from vulnerability isn’t easy. Digital communication is the backbone of organisations. But in this time of remote or hybrid working environments, when businesses stay in touch with colleagues and clients across channels, new security risks have emerged. Digital transformation has increased the supply of […]
Embracing technology and data, marketers are blazing new trails of digital transformation and innovation. Showing that 81 per cent of UAE-based marketers say they have changed or reprioritised metrics due to the pandemic, higher than the global average of 76 per cent, was Salesforce in its seventh edition of the State of Marketing report. The […]
