NTT Data Launch combines capabilities and technologies gained during the acquisitions of Nexient, Postlight, Umvel, and Vectorform. NTT DATA, a digital business and IT services provider, has unveiled Launch by NTT DATA to help organisations create digital experiences that drive customer engagement and growth. NTT Data Launch combines capabilities and technologies gained during the acquisitions […]
With minimal IT involvement needed to build, modify, test and deploy these experiences, enterprises can expect up to 90% reduction in effort and time-to-market. Infosys, a next-generation digital services and consulting company, launched Infosys Equinox Studio to help businesses shape, integrate, publish and manage next-generation composable, computational commerce experiences from a single low-code/no-code cloud-native platform. […]
The months of November-January are now synonymous with big online shopping events and sales. This year in particular, given some of the bleak macroeconomics, consumers are on the lookout for a good deal. But that isn’t the only thing they are demanding. Consumers are no longer willing to stand for poorly performing applications and digital […]
Coveo Solutions, a provider of AI-powered platforms for search, recommendations, and personalisation within digital experiences, launched capabilities designed to help customer service employees deliver personalised customer experiences. Coveo’s new capabilities provide customer service agents a clearer view of the full customer journey without leaving their screens. “Attracting and retaining customer service agents has never been […]
Zmags, whose Creator platform is transforming how customers experience digital commerce everywhere, launched Creator Connect, giving everyone on the brand team – from designers to marketers to developers – the power to compose powerful, intelligent digital experiences. With Creator Connect, brands can create experiences that respond in real-time to any aspect of their eCommerce and […]
By delivering end-to-end hyper-personalised products and services, banks can drive sustainable growth by tailoring financial products according to customer’s financial needs. There are new AI and big data applications to enable such hyper-personal digital experiences. Not very long ago, the success of banks rested on mastering credit allocation, capital management, and operations. Not anymore. While […]
Global beauty companies L’Oreal, Sephora, and Estée Lauder are adopting artificial intelligence and augmented reality technologies to give consumers a more personalised and customised experience. In-store shopping was considered for up to 85 per cent of beauty-product purchases before the pandemic, resulting in an up to 30 per cent loss in revenue when lockdowns began, […]
ON24 rolled out an integration with the Drift platform, allowing joint customers to combine real-time Drift activity and conversational data with attendee and first-person engagement data from ON24 digital experiences. The integration allows companies to track engagement across marketing and sales activities.With activity and real-time conversational data using the Drift chatbot, marketers can capture even […]
Microsoft presented more than 90 new services and updates at Ignite 2021, exploring the breakthrough ways of connecting people, organisations and ideas. “Every industry in the region has felt the full force of the digital transformation, as enterprises have had to adopt drastically different strategies to keep their organisations secure and stable, requiring them to […]
The digital habit that birthed during the pandemic must be sustained with contextual cues and hybrid offerings for the future of customer expectations. Consumer behaviours change fast. As the pandemic is nearing the end, consumers are slowly shifting from pure online to hybrid experiences, expecting the best of both worlds. With such expectations, marketers need […]
