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Contact Centres Have Increased Adoption of AI, But Struggle to Capture ROI: Study
LiveVox Holdings, a cloud-based provider of customer service and digital engagement tools, released the results of a study conducted by Forrester Consulting to identify the key use cases and challenges when deploying AI technology in the contact centre. The study, entitled “Contact Centres and AI: Sounds Like You Need Help Full Benefits” surveyed 315 IT […]
