Vi is using Sprinklr’s Unified-CXM platform to engage with negative Google reviews in a positive way Sprinklr, the unified customer experience management platform for modern enterprises, announced that Vodafone Idea Limited (Vi) – a leading telecom service provider in India – is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to transform […]
Glia, the provider of Digital Customer Service (DCS), and Tethr, the AI-powered conversation intelligence platform, announced a strategic partnership to help companies improve their customer experience and drive business results. Glia’s DCS platform enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Glia’s online collaboration tools, including […]
Qualtrics launched Qualtrics Social Connect, a digital customer service and social listening solution that enables contact centre, marketing, and customer experience teams to capture, analyse, and respond to customer service requests through chat, email, and social media. Qualtrics Social Connect provides a single unified inbox, automated chat responses, and deep insight into the social trends […]
