Since CallTrackingMetrics has integrations with tools like HubSpot, Google, and Salesforce, insights gathered from AskAI can be pushed to other platforms. CallTrackingMetrics, a conversation analytics company, launched AskAI, powered by Open AI’s ChatGPT to extract additional value from customer conversations. “As businesses face increasingly challenging economic times, it’s essential to find ways to work smarter, […]
From mobile banking apps to all-purpose cards, non-banking BFSI brands are leveraging technology to provide customers with innovative and faster service. Discover the companies that are leading the way in CX innovation. The UK banking market is one of the most competitive and dynamic. The non-banking financial companies (NBFCs) are redesigning the banking landscape, assisted […]
Customers experience a brand across multiple touchpoints and at various stages of a buying journey. An omnichannel experience is not only expected by 90% of customers, a cohesive, valuable experience can pay off in spades: Adobe found that companies with the strongest omnichannel customer engagement strategies enjoy a 10% YOY growth, a 10% increase in […]
Talkdesk CX Cloud will also be incorporated into MetTel’s integrated, fully managed network services offering as MetTel Cloud Contact Centre. MetTel, a digital transformation and communications provider, has partnered with Talkdesk, a cloud contact centre systems provider, to offer an automated solution that uses artificial intelligence to optimise and prioritise the most critical customer service […]
AfterShip Personalisation supports more than a dozen recommendation types and includes several promotion tools, such as countdown timers, discount codes, and free shipping bars. AfterShip, provider of a customer experience platform for ecommerce, has launched Aftership Personalisation, an upsell and cross-sell solution for Shopify storefronts that provides onsite offers on the Product, Cart, Post-purchase, and […]
Qualtrics introduced partnerships with Twilio, Five9, and Merkle. Qualtrics expanding partnership with Twilio, a customer engagement platform provider, led to a no-code connector that allows real-time data sharing between the Twilio Segment customer data platform and Qualtrics’ Experience iD (XiD). It offers a combined view of operational engagement data, like content engagement, purchases, user logins, […]
CX NXT – The Customer Experience Summit, 2023, will be held in the Kingdom of Saudi Arabia (KSA) on March 14-15, 2023. The summit will have a range of sessions, from keynote addresses to fireside chats and panel discussions, which will help delegates and CX experts sharpen their focus and align with the changing business […]
It enables instant video connections from self-service apps, websites, and kiosks. Lifesize, providers of high-definition video conferencing and cloud-based, video-enabled omnichannel contact centre technology, introduced CxConcierge, enabling instant video connections from self-service apps, websites, and kiosks. “Lifesize is empowering leading organisations in healthcare, hospitality, retail, technology, and transportation sectors to deliver innovative customer experiences […]
Tag’s digital infrastructure and services will provide high quality content at speed and scale for creative, a scaled personalisation engine for customer experience management (CXM) dentsu Group announced that it has entered into a definitive agreement with Advent International under which dentsu will acquire Tag Worldwide Holdings Ltd, the global omnichannel digital marketing production powerhouse. […]
Discover how to harness the power of customer service management (CSM) to create a future-proof customer service strategy. From resolving issues to optimising processes, learn how to drive a better customer experience in an experience economy.
