Find out how CDPs help create a centralised database by bringing together data from every customer touch point, consolidating & activate data for better CX & higher ROI. Make the best choice for your organisation. In today’s digital landscape, data is everywhere, filtered to you through multiple tools, channels and platforms. With so many data […]
InteractionSync can help increase interaction quality by enabling agents with a deeper customer focus TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact centre agents with a unified view of Amazon […]
Marketing leaders enter the new year with an imperative to drive growth in a volatile environment With more pressure to drive efficient growth during disruptive times, there are three trends that will impact CMOs in 2023, according to Gartner, Inc. Those trends include: Shifting customer behaviours amplify uncertainty Burdensome cross-functional collaboration yields worse organisational outcomes […]
Forsta, a provider of market research, customer experience (CX) and employee experience (EX) technology, at Web Summit introduced Predictive Net Promoter Scores (pNPS) created with CX data specialists GemSeek. Built on the Forsta Human Experience (HX) Platform, Forsta clients will now have access to analytics-powered predictions of silent customers and those who don’t provide the […]
Forsta, a provider of market research and customer experience (CX) technology, launched Digital Diaries mobile ethnography app, designed to obtain actionable, qualitative insights at scale. Available for iOS and Android devices, the mobile app complements Forsta’s desktop customer journey and ethnography solution. It is available to users of the Forsta HX (Human Experience) platform, which […]
Oracle introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales. It brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Combined with new AI-powered […]
Forsta, a provider of market research, customer experience (CX), and employee experience (EX) technology, has launched the Human Experience (HX) Partner Program for Market Research Agencies, enabling them to offer their clients a fully white-label, integrated voice of the customer (VoC) programs hosted on Forsta’s technology platform. The HX Partner Program enables market research agencies […]
To transform customer engagement with intelligent Human to Everything (H2X) interactions across all customer experience (CX) platforms of digital-first businesses Tata Communications, a digital ecosystem enabler, launched DIGO, an in-network, cloud communications platform to power up customer engagement for digital-first businesses. The platform offers a full suite of device-agnostic communications tools to seamlessly integrate into […]
Considering human expertise and intentionality when making meaningful decisions, hybrid intelligence is changing the direction of the AI revolution. Consider artificial intelligence (AI) to be the front and centre of operations, but all the while, it is human orchestration pulling the strings behind the screen. Harnessing the best of both worlds is the most viable […]
Without focusing on customers, investing in skills, and consolidating inputs, organisations cannot grow and demonstrate CX success Organisations that demonstrate how customer satisfaction is associated with growth, margin and profitability are more likely to report customer experience (CX) success and are 29 per cent more likely to secure more CX budgets, according to a survey […]
