Craig Walker

Dialpad, a provider of solutions for business communication and collaboration, has strengthened its AI Contact Centre with new digital channels and virtual agent support. “Dialpad is delivering game-changing AI across every mode of employee and customer communications at an unprecedented pace with smart virtual agents and intelligent omnichannel that work out of the box. This […]

Dialpad, a communication and collaboration solutions provider, has expanded its partnership with Google Cloud, joining Google Cloud as an independent software vendor (ISV) partner delivering unified communications and contact centre solutions on Google Cloud Marketplace. The partnership facilitates adoption of hybrid work models with a single business communications and contact centre solution. “Hybrid work means […]