Conversation Intelligence

The call summaries feature provides three-to-five-sentence takeaway snapshots from every call.  CallRail has released Premium Conversation Intelligence, an artificial intelligence-powered solution built on speech recognition for call summaries and call sentiment analysis. The call summaries feature provides three-to-five-sentence takeaway snapshots from every call. These summaries can be filtered by the campaign to pinpoint insights, keywords, […]

Announcements include a combination of new AI and enterprise capabilities to help our customers improve execution across the sales cycle. Outreach has expanded its sales execution platform to increase rep productivity, improve sales execution efficiency, decrease forecast risk, and reduce costs. The platform enhancements include the following: Kaia for Outreach Voice, with real-time intelligence, delivered […]

Marchex, a provider of conversation intelligence, has launched Marchex Conversation DNA, enabling voice and text conversation decoding, scoring, categorisation, and signal delivery across every Marchex conversation intelligence product. It is also the underlying technology that develops the AI-signals and makes them available to virtually any business via the Marchex Anywhere integrations hub. “With Conversation DNA, […]

Ninety minutes of wait time is no joke. I had called the airline multiple times regarding my refund status for a cancelled flight. But when I did manage to connect to an agent, he didn’t know my situation and what the management had decided about refunds.  Meanwhile, the situation at the airline contact centre was […]

MindTickle announced the availability of Call AI, the first AI and machine learning-enhanced conversation intelligence solution for sales leaders to pinpoint gaps and identify winning behaviours to grow revenue. Integrated with MindTickle’s robust coaching capabilities, this advancement enables revenue leaders to make targeted improvements to help their salespeople close more deals. MindTickle brings together all […]