Cognigy

The partnership will help businesses build stronger customer relationships and drive better business outcomes.

Integrated with Avaya, Cognigy.AI, delivers 24/7, personalised service experiences at scale over voice and chat.  Cognigy, a conversational artificial intelligence technology provider, has partnered with Avaya to deliver conversational AI solutions to Avaya’s contact centre customers and to integrate its conversational and generative AI solutions with the Avaya Experience Platform. Integrated with Avaya’s Experience Platform, […]

Cognigy.AI is now integrated with Genesys’ Cloud CX platform and available as a premium application on Genesys AppFoundry. Cognigy, a conversational artificial intelligence provider, has partnered with Genesys and Foundever to integrate their solutions and make Cognigy.AI available through their networks. Through the Genesys partnership, Cognigy.AI is now integrated with Genesys’ Cloud CX platform and […]

The adoption of Generative AI will help to further transform enterprise customer service and contact centres Cognigy, a market leader in Conversational AI, announced that its platform, Cognigy.AI, will be enhanced with Generative AI, or Large Language Models (LLMs) like OpenAI’s GPT-3, to augment Conversational AI deployments. The adoption of Generative AI will help to […]