Uniphore released survey results revealing UAE consumer perspectives on the challenges and opportunities for video conversations. Since the start of the Covid-19 pandemic, the world has seen increased adoption of video calls in nearly every area of life. The survey identified a disconnect between the benefits of video conversations and the unintended challenges it creates. […]
Noogata, a global leader in no-code artificial intelligence (AI) data analytics for enterprises, has been selected by luggage and accessories firm, the Bugatti Group, to increase the effectiveness and efficiency of their eCommerce business and marketing strategies globally. This will significantly grow their eCommerce business, with a strategic objective of moving 50% of their sales […]
Ardent football fan Amir eagerly opened the box to see his Nike shoes personalised through the Nike By You campaign. It might not sound like a big deal, but Amir had bought these shoes when the program was called the NikeID program, way back in 1999. While it was not a critical customer experience (CX) […]
Tesla CEO Elon Musk unveiled his next big project: a humanoid robot called the Tesla Bot that runs on the same AI used by Tesla’s fleet of autonomous vehicles, called Autopilot, the most-talked-about AI-based system. Though a functioning version of the robot didn’t appear during Musk’s reveal, a slightly bizarre dance by a performer dressed […]
Dubai Electricity and Water Authority (DEWA) has used its state-of-the-art digital infrastructure, including Artificial Intelligence (AI), to turn its Customer Care Centre into a interactive digital centre to enrich customer experience. The centre adds to DEWA’s smart channels for customers to complete their transactions anytime and anywhere. The company also provides all its services on […]
“The focus should be on strategic goal setting, data privacy, data quality, data quantity, and also to enhance decisions that will improve customer experience and real-time personalisation,” says Yogesh Khanchandani, Co-Founder and Chief Business Strategy Officer, PivotRoots, in an exclusive interview with MartechVibe. While the world of marketing is shifting dramatically, customer experience remains the […]
Mashgin, the touchless self-checkout system powered by AI and computer vision, recently announced new milestones that illustrate how touchless checkout may soon dominate retail, convenience stores, sports stores, airports and even coffee shops. Mashgin Touchless Checkout kiosks have processed more than 16 million global transactions to date and recently surpassed more than $100 million in […]
ManageEngine has announced the results of their 2021 Digital Readiness Survey, recently. The study revealed that 86 per cent of organisations worldwide use artificial intelligence (AI) more than they did two years ago. Yet, only 35 per cent reported improved confidence in the technology. The study focused on understanding the technological and process maturity of […]
Despite the pandemic, brands across industries are sensing the need to offer innovative experiences to customers. The experience economy is here to stay. Laila and her group of friends want to hang out in a café with board games rather than a traditional coffee shop. Fred wants to first experience the latest iPhone features in […]
It may have taken 16 years, but YouTube is finally growing up, at least in terms of being a viable growth driver for the world’s largest search engine, Google, and its parent company Alphabet. For the three months ending June 30, the online video sharing and social media platform booked its highest revenues ever, delivering […]
