8X8

8×8 Intelligent Customer Assistant is a conversational AI solution that enables businesses to create self-service experiences across all channels.  8×8, a cloud communications platform provider, has launched 8×8 Intelligent Customer Assistant, 8×8 Supervisor Workspace for 8×8 Contact Centre, and a platform-wide integration with OpenAI. 8×8 is infusing deeper artificial intelligence, natural language understanding models, and […]

8×8, an integrated cloud communications platform provider, released the 8×8 Connect Automation Builder, a no-code multichannel communications management solution. The new 8×8 communications platform-as-a-service (CPaaS) solution offers a visual way to build communication workflows. The Automation Builder is delivered via the 8×8 Connect multichannel communications management platform that allows organisations to manage text and voice […]

8×8, an integrated cloud communications platform provider, announced that it has entered into a definitive agreement to acquire Fuze, a provider in cloud-based communications for the enterprise. Under the terms of the agreement, 8×8 will acquire Fuze for approximately $250 million in stock and cash, subject to certain adjustments. The acquisition will accelerate 8×8 XCaaS […]