Zain Group Signs MoU With Huawei To Enhance CX
Zain Group has selected Huawei to accelerate the migration from 4G to 5G including 5.5G innovation to enrich the customer experience across multiple markets. Within the scope of the MoU, Huawei will support Zain Group to optimise its network architecture to extend 5G capabilities to support IoT, Ultra-Reliable Low Latency Communications, uplink centric broadband, real-time […]
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Zain Group has selected Huawei to accelerate the migration from 4G to 5G including 5.5G innovation to enrich the customer experience across multiple markets.
Within the scope of the MoU, Huawei will support Zain Group to optimise its network architecture to extend 5G capabilities to support IoT, Ultra-Reliable Low Latency Communications, uplink centric broadband, real-time broadband communication, harmonised communication, and sensing.
The two entities will also work together to define autonomous driving network-level criteria and explore new use cases.
Nawaf Al-Gharabally, Zain Group CTO, said: “Zain aims to provide a seamless converged experience for customers on 5G. Therefore, Huawei’s network technologies will play a big part in user migration, 5.5G innovation, and intelligent network development fast-tracking the introduction of new digital services. Zain Group will work closely with Huawei to provide the required technologies that enable us to further advance AI and digital solutions that could immensely benefit our customers across multiple markets.”
Yangchaobin, President of Huawei Wireless Product line, said: “As a global ICT and network technologies provider, Huawei is committed to support Zain to achieve their strategy aimed at providing a seamless converged experience for customers. In the past year, Zain ranked as number one in terms of 5G offload ratio and proved to be one of the leading telecom operators in the Middle East.”
“In the future, 5G needs to support multi-dimensional services such as AR/VR, cloud gaming, passive IoT, autonomous driving, and so on. Therefore, both parties will need to pursue even deeper collaboration. In addition, Huawei’s autonomous driving network (ADN) capabilities are supporting Zain improve network efficiency and serve society more efficiently,” Yangchaobin added.
Zain aims to empower marginalised and disadvantaged communities by providing digital transformation solutions to create social and financial value. This will be achieved by ensuring inclusive access to connectivity, IoT, digitalisation of Zain’s core products and services, and the development of digital verticals. In addition, Zain will work closely with Huawei to develop the application of new 5G services and intelligent networks to accelerate the digital transformation of the societies it serves.
