OneSpan Delivers Customer Success Packages For Customer Journeys

Modern unified success service offerings provide faster time to value, mission-critical support, and increased user adoption to meet evolving customer needs

OneSpan, a digital agreements security company, announced the launch of new Customer Success Packages, providing modern centralised success service offerings with tiered subscription models for flexible, ongoing customer success with OneSpan solutions.

OneSpan Customer Success Packages combine the “traditional” value-added services of Professional Services, Customer Success Management, and Customer Support into one cohesive customer unit to deliver a simple and rewarding experience throughout the entire customer journey helping organisations accelerate value realisation.

The complexity involved in most enterprise implementations goes beyond a one-size-fits-all approach to deploying technology. Tailoring a solution within an organisation’s business process, especially those that are customer-facing and revenue-generating, is critical. OneSpan’s innovative Customer Success Packages help mitigate the increasing complexity of tech stacks as organisations look to streamline their business and accelerate their digital transformation journey.

The OneSpan customer success team is a trusted partner that provides expertise across markets and the entire transaction journey. The new Customer Success Packages offer three tiers of support, with eligibility tied to the customer’s pricing tier.

Features across the new packages enable:

• Faster Time to Value: Onboarding and go-live assistance supported by solution experts with mature expertise across a full range of industry verticals.
• Mission-Critical Support: Ongoing access to technical consultants and mission-critical support for continuous availability of the solutions.
• Increased User Adoption: Use-case best practices, proactive guidance, and industry benchmarking maximise the adoption, use, and growth of the solution.

“At OneSpan, we are an extension of our customer’s teams,” said Stuti Bhargava, Chief Customer Experience Officer at OneSpan. “As a mission-critical ally, we are constantly innovating to meet their changing needs as they embark on their digital transformation journeys. These new offerings are just one more example of how OneSpan is committed to being a strategic partner for our customers.”