Customer Search Trends Can Help Brands Personalise CX

During the last year, customer behaviour changed. At first, as a reaction to the lockdowns and economic slowdowns, they focussed on safety and touchless drop-shipping experiences. Some of these short-term changes will carry through and are here to stay. As marketers navigate incorporating the broad strokes of the new normal, regional-specific insights into customer behaviour […]

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    • During the last year, customer behaviour changed. At first, as a reaction to the lockdowns and economic slowdowns, they focussed on safety and touchless drop-shipping experiences.

    Some of these short-term changes will carry through and are here to stay. As marketers navigate incorporating the broad strokes of the new normal, regional-specific insights into
    customer behaviour help act with empathy and add meaningful dialogue to customer interactions.

    This report acts as a guide to understanding customer search trends and delivering them through cross-functional business actions.

    Download the report here.

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      The Martechvibe team works with a staff of in-house writers, and industry experts.
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