Bank Muscat launches Soft Token App 

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Using the app, customers can approve financial transactions by tapping on push notifications received on their registered mobile device and authenticate non-financial transactions through One-Time Passwords (OTPs).

Bank Muscat launched the Bank Muscat Soft Token App, a mobile application that enables Bank Muscat individual customers to authenticate their internet banking transactions anytime and from anywhere.

The application is available on the Google Play store and Apple App Store. It eliminates the need for a hardware token to enable the completion of transactions on the internet banking platform.

Using the Bank Muscat Soft Token App, customers can approve financial transactions by tapping on push notifications received on their registered mobile device and authenticate non-financial transactions through One-Time Passwords (OTPs). There is also a provision for fallback authentication through attention-grabbing coloured QR codes in case a push notification is not received. Retail banking customers can register themselves on bank websites. The app is available in both Arabic and English.

“In line with our customer-centric vision, Bank Muscat is constantly trying to add more features to its innovative and advanced digital payment channels. It continues to launch new features to enhance banking convenience for its customers. The consistent rise in active customers on our e-channels reflects the growing popularity of digital banking channels. In conformity with international standards, the soft token app provides security and convenience for Internet banking transactions. It reflects the bank’s commitment to implementing cutting-edge financial infrastructure in the country that will benefit all. The bank works under the regulator’s guidance in implementing measures to align the banking sector with the government’s ambitious eGovernment project. We thank all our valued customers for their confidence in our state-of-the-art services and products,” said Abdullah Hamood Al Jufaili, Assistant General Manager, Digital Banking, Bank Muscat.